Laguna Motorcycles

Name: Laguna Motorcycles
Address: Hart St, Maidstone, ME16 8RA, GB
Telephone: +441622681765
Rating: 8.3

Hart St, ME16 8RA, Maidstone

Official motorcycle dealership for Kawasaki, Suzuki, KTM and Mutt Motorcycles. This store has a large selection of new & used motorcycles and a wide range of clothing, parts & accessories. The dedicated workshop offers servicing, MOT testing and general maintenance. Laguna Motorcycles is a 4-time winner of the "MCN Dealer of the Year" award.

Opening hours

sunday: (closed)
monday: 9h-18h
tuesday: 9h-18h
wednesday: (closed)
thursday: 9h-18h
friday: 9h-18h
saturday: 9h-18h

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Photos of Laguna Motorcycles

Our comment from DrivingSchoolsTOP.co.uk about Laguna Motorcycles:

Laguna Motorcycles is a renowned motorcycle dealership in the United Kingdom known for its exceptional customer service and extensive selection of bikes and accessories. Customers consistently praise the friendly and knowledgeable staff, who are always willing to go the extra mile to assist and provide expert advice.

Many visitors report hassle-free experiences when purchasing bikes, highlighting the professional demeanor and the efforts made by sales staff like Matt, Connor, and Marc. Numerous clients have expressed their satisfaction with the smooth buying process and the quality of the motorcycles available, indicating a warm and welcoming atmosphere.

However, some reviews mention occasional communication issues and delays in service that have led to disappointment. A few clients felt neglected at times and expressed frustration with responses from customer service, especially in relation to parts orders and warranty claims.

Overall, Laguna Motorcycles remains a highly recommended choice for enthusiasts looking to purchase bikes or gear, thanks to their dedicated staff and great range of products. Visitors leave with the assurance that they are in capable hands, with a commitment to customer satisfaction that stands out in the industry.

Laguna Motorcycles: Reviews

4.2/5 (200 Reviews)

The most recent reviews on Google

Michael Eyre Published on Google

1 year ago

Fantastic experience: Very friendly very helpful staff!! Looking for some very specific bike parts and they did their absolute best to help us as well as giving some fabulous advice. 10/10 would recommend

Claire Spencer Published on Google

1 year ago

Fantastic experience: Purchased brand new Mutt bike from dealership in Brighton. Their customer service left a lot to be desired….have problem with new bike and Brighton dealership were far from bothered! Phoned Laguna and their customer service and friendliness was 5*. FAR better service than Brighton! Mutt Mototbikes HQ have been made aware of this! Thank you Laguna

Matthew Thompson Published on Google

1 year ago

Fantastic experience: Amazing Service, Steve put me in contact with Sarah for my new kit. Full Alpine Star touring gear ordered, great service and fast delivery!! 10/10

Helen Richardson Published on Google

1 year ago

Fantastic experience: Buying my new bike was so effortless it was a pleasurable experience A very professional service indeed

Dru Berryman Published on Google

1 year ago

Negative experience: A total lack of regard for customer support. Expect to chase this business for responses. On multiple occasions, I've been left waiting for promised return call's and again calling multiple times for updates that were going to be given via emails that also never arrived (Service agent Ryan, now working at KTM London). After using this business to assist in a KTM assistance claim i was left with verbal 'not possible', thankfully i made the choice to try anther dealership who were more than accomodating, refunding me over £2000 in parts id already purchased under Lagunas's recommendation and completing the work in 2 weeks free of charge. If i had of taken Lagunas answer, id be left over £4000 out of pocket on what was a warranty issue. Buyer beware, try a different dealership.