En Route Driving Ltd

Hi Craig, Thank you for your review and the opportunity to clarify our policies for those looking to learn to drive safely with us. At our driving school, we follow DVSA guidelines, which state that instructors should only take pupils to their tests when they can demonstrate safe and independent driving for at least 40-45 minutes. This is not just our policy; it is a standard expectation across all driving schools aimed at improving test waiting times, pass rates and reducing unsafe test attempts. The DVSA monitors instructor compliance by recording instructor ID numbers whenever pupils take tests. To support our pupils, we provide an app that tracks progress across 27 driving skills, allowing full transparency on strengths and areas for improvement. Our instructors also give constant feedback, and we send reminders regarding test readiness. Our Terms of Vehicle Use for the Test are sent to all pupils before booking, clearly stating that they must drive independently without committing serious or dangerous faults. These terms were sent to you on January 24th, to which you replied, “Yes I am aware and have made a plan with Dorran.” So, what happened here? Craig, your records show you completed 32 hours of training and even recommended your partner to us, suggesting you valued our service. However, despite multiple reminders and feedback, you attempted to proceed with a test while still requiring instructor intervention for safety. Your mock tests confirmed you were not yet at the required standard, and as per our policy, we could not provide the vehicle. Instead of following our advice to reach the required level, you chose to keep your reserved test slot until it was 3 days after your last Mock test, assuming it would not be cancelled if you failed. To prevent this issue in future, we are updating our policy: Test slots will now only be reserved once a pupil has reached the required driving level. Previously, pupils could reserve a test slot early and adjust based on our feedback, but we’ve had to update this approach to avoid situations like this. So far, the two negative reviews, are from customers who refused to comply with safety requirements. We remain committed to helping pupils pass their tests when they are ready; not just when a test date is booked. We encourage all learners to check with any driving school before joining by asking: "Do I need to demonstrate safe driving before I can use your car for the test?" The answer will always be yes. We wish you the best in your driving journey. En Route Driving Ltd

Thank you Mustapah, it was a pleasure working with you. Congratulation and all the best.

"Yeah..." :-)

Hi Zelda, I’m really glad I could help you with those final preparations before your test, especially given the challenge of coming to a new area. It was great to see your confidence grow in such a short time. Once again, congrats on passing your test, and thank you for the wonderful recommendation. All the best on the road ahead.

Thank you so much, Karolina, for your kind words and taking the time to leave such a thoughtful review. It was truly a pleasure working with you, and I’m so glad to hear that you felt supported throughout your lessons. Your dedication made it all worthwhile, and I’m delighted that I could help you obtain your driving licence. Wishing you all the best and safe driving. Warm regards, Dorran