Pass Drive

Negative experience: They don't answer phone calls

Negative experience: Company scammed me out of money, the actual instructors were great however the owner has scammed me and others out of money. The owner has also failed to reply to emails/phone calls. Legal action pending.

Negative experience: Disastrous Experience with PassDrive: A Nightmare from Start to Finish I recently had the unfortunate experience of booking an intensive residential course with PassDrive, and I must say it was nothing short of a complete disaster. From the very beginning, the company demonstrated a complete lack of professionalism and left me feeling helpless and abandoned. First and foremost, PassDrive changed the dates of my course at the last minute due to their instructor testing positive for COVID-19. While I understand that unforeseen circumstances can occur, their failure to inform me in a timely manner was inexcusable. I received the news just one day before the original course was scheduled to start, leaving me with no time to make alternate arrangements. The communication nightmare continued when I attempted to contact the company regarding the rescheduled dates. Despite my persistent efforts to reach out to them via email, phone calls, and other means, they displayed a complete disregard for their customers by failing to respond. It is simply unacceptable for a company to ignore its customers, especially when they are dealing with such a critical matter as scheduling changes. As if the lack of communication wasn't enough, PassDrive proved their incompetence by failing to make the necessary arrangements for my accommodation. Upon my arrival at the designated hotel, I was shocked to discover that there was no booking under my name. I was left stranded and helpless, with no one available from the company to assist me. This level of negligence is inexcusable and demonstrates a complete lack of regard for their customers' well-being. Now I find myself alone and vulnerable in an unfamiliar city, Edinburgh, with no help or guidance from PassDrive. This experience has been nothing short of a nightmare, and I strongly advise others to avoid this company at all costs. PassDrive's lack of professionalism, communication, and accountability have left me deeply disappointed and severely inconvenienced. In conclusion, PassDrive has proven to be an unreliable and negligent company that cannot be trusted with its customers' time, money, or well-being. Save yourself the trouble, frustration, and disappointment by steering clear of PassDrive.

Fantastic experience: I did a residential driving course here and went from very little experience driving to being being able to drive at near test standard. While I didn't pass at the end of the course I felt a lot more confident at the wheel and was able to pass without any further formal lessons back in my hometown. Mark was a great no-nonsense instructor and helped me learn quickly while still be understanding when I made mistakes. After the DVSA cancelled my test (no fault of Pass Drive), Mark moved his schedule around for me to make sure I could do a test before leaving Kirkcaldy. There was definitely a focus on not just passing my test, but also being a competent well rounded driver. Would happily recommend Mark to any new drivers.

Fantastic experience: This is an excellent driving school, run by people who genuinely care about the individual student experience and the importance of getting safe, considerate and skilful drivers on the road. After trying to become a driver on and off for nearly 20 years, the calm professionalism I found here was exactly what I needed and I passed within 2 months. Neverending thanks to David and the PassDrive team.