Marriott Motor Cycles Ltd

Information about Marriott Motor Cycles Ltd
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: (closed)
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-17h
Our comment from DrivingSchoolsTOP.co.uk about Marriott Motor Cycles Ltd:
Marriott Motor Cycles Ltd is a highly regarded motorcycle dealership situated in the heart of Birkenhead, known for its exceptional customer service and knowledgeable staff. The team, led by experienced instructors like Ash and knowledgeable salespeople like Mike and Tony, are dedicated to ensuring that both new and experienced riders have a positive experience, whether it's through training or purchasing a bike.
Highlights of the dealership include:
- Experienced Instructors: Customers have praised the patience and expertise of instructors like Ash, who make learning enjoyable and reassuring.
- Outstanding Customer Service: The staff goes above and beyond to assist customers, even staying late to help with repairs.
- Wide Selection of Bikes: The dealership offers a fantastic range of both new and used motorcycles, catering to diverse preferences and budgets.
- Knowledgeable and Friendly Staff: Reviews highlight the approachable nature of the staff, ensuring a welcoming atmosphere for all customers.
- Convenient Location: With a dedicated car park, visiting the dealership is hassle-free, allowing for a comfortable browsing experience.
While some users have mentioned concerns regarding the space for CBT training, the overall sentiment is overwhelmingly positive. Many customers regard Marriott Motor Cycles Ltd as a top choice for motorcycle purchases and services, praising the ability to see numerous options without pressure. Whether you are purchasing your first bike or upgrading, Marriott's is a place where you can expect great service and a friendly environment.
Marriott Motor Cycles Ltd: Reviews
Fantastic experience: Highly recommend Marriotts and Ash the motorcycle instructor, very happy to have passed my final motorcycle test today up at Chester, with great help from Ash I couldn’t recommend more with his knowledge and experience the perfect instructor for new and experienced riders, enjoyed every step of my training
Fantastic experience: Great team, very knowledgeable staff
Fantastic experience: I can’t praise Michael, Tony and Rob enough. Having dropped my bike in their yard after a service and planning to go on a trip to Spain a few days later, they went above and beyond by replacing the damaged parts from a stock bike to put me back on the road by the following day. This can do attitude is brilliant and I really appreciate the fact that they care for their customers. Chris
Thanks for the review Chris. Have a fantastic holiday in Spain...see you soon!
Fantastic experience: CBT completed today with the lovely trainer Ashley. He was really patient with his training, ensuring he was clear with each instruction. Humour was used as appropriate. The day was really encouraging and I learnt lots of useful road safety tips. Moped was in great condition. Training yard was right across the road for part one and then a lovely tour de wirral in the afternoon sunshine for part two. Thanks Ashley, you are brilliant at your job and being one of your trainers was a pleasure .
Fantastic experience: Helpful service given , no issues
Fantastic experience: Couldn’t praise Mike & Tony for how their service has been. I have been a customer for Marriotts for 17yrs and both have been great with their communication, social skills and great personalities. Although it’s a sad day for me selling my motorbike, but they’ve made the process easy. Thank you both! See you soon when I purchase my next motorbike.
Thanks for your kind words Jack. Hopefully it won't be too long when you're back for another one. In the meantime, keep smiling and pop in for a chat when you're free. You are always welcome
Negative experience: Not helpful one bit. Won't be shopping there.
Negative experience: Cbt courses are only good for scooters here. learning to ride a manual bike is challenging enough for a complete novice, but when you only have space the size of a back yard it makes it 10 times more challenging all you seem to do is go around in circles with your foot practically stuck on the brake taking corners there is no open straight to open up the throttle and learn to gear shift. If your doing your cbt on a scooter go for it if your learning a manual bike with zero experience find somewhere with alot more space marriots is awful they need to invest in more land.
Fantastic experience: Shaun provided excellent recommendations on motorcycles gear in preparation for my CBT. Left the store satisfied with my purchases. Thank you Shaun.
Fantastic experience: Great place to deal with honest and straightforward
Fantastic experience: Great experience, showroom & staff. All are excellent friendly & knowledgeable. Helped me sort my new bike purchase at every turn professionally & efficiently. Fast answers to e-mail enquiries, everything you really want from a dealership. Kudos to Tony sorting things out even with the internet not playing ball. Can't recommend highly enough. Go there and be impressed
Hi Ian, Thanks for the great review...looking forward to seeing you in the showroom again soon. Safe riding...Mike and Tony
Fantastic experience: Just recently picked up a GSX1000GT+ and have to say what a fantastic experience I had. Sale was pain free and simple, felt in good hands with knowledgeable people. Would definitely recommend.
Thanks for the review Jake. Enjoy your new toy and may it bring you many miles and smiles. If you need anything in the future, be sure to look us up.
Fantastic experience: Good selection of bikes great staff
Positive experience: Absolutely no reason on my first visit to not like this place, staff great, staff brilliant. It dropped a star for me, as I couldn't see a facility for drinks, which I think it could do with as bikers love a drink and chat, and my other half wasn't over keen on the toilets as she didn't like using them as she was two feet from a male, not the end of the world, just comments, but will return absolutely no doubt
Hi Mark, Thanks for the great review. Our drinks machine (usually located in the parts department) broke down and is due for replacement very soon, sorry. The main toilets have three cubicles.. as you are new to our shop, for future referance, there is a dead lock on the main door for ladies to increase their privacy..next time just ask and we will show you. Glad you enjoyed the visit today.
Fantastic experience: The guys at Marriott made the purchase of my new bike such a pleasure. The bike was absolutely immaculate and exactly as described. No pressure, left me to look at the bike in my own time with no pushiness. Once I’d purchased the bike there was still time for a chat about life in general. Couldn’t recommend them highly enough. Steve.
Thanks for your kind review Steve. Ride safely and enjoy your new bike.
Fantastic experience: A nice old school motorcycle dealer. Lets you browse the bikes until you're actually really to talk to the dealer.
Thanks for the review Simon, we look forward to seeing you in the showroom again soon.
Fantastic experience: Called in to shop today what a great selection of bikes and price points affordable bikes for most pockets I was most impressed after shopping upstairs looking at helmets the gentleman upstairs was really friendly and very knowledgeable talked my wife and myself through every range of helmet and explained all the safety markings etc a credit to your shop Marriotts really is the best motorcycle shop in the north west best selection of quality bikes and best knowledge base from staff super friendly to boot. I've been using the shop since I was 20 I'm now 50 and still recognise some of the staff from clothing dept from when I started shopping here thats the level of experience you get from here.
Hi Christopher, Thanks for the great review. It's always a pleasure looking after both old and new customers, I'm glad you had a great experiance with the guys upstairs and I will be sure to pass on the review. All the best, Michael
Fantastic experience: Amazing service from Marriotts today, Rob is an absolute credit helping sort wing mirrors to give me better visibility, really happy and will use going forwards
Fantastic experience: Great bike shop situated in Birkenhead. It has its own car park round the back of the shop, so very safe if you are leaving your motorbike parked there. Lots of second hand bikes and new bikes to look at, and the clothes shop upstairs is stocked with the latest biker gear. Defo worth a look in.
Thanks for the review Stuart. Glad you enjoyed your visit to the store. Hope to see you again soon
Fantastic experience: Went to buy some motorbike clothing, Rob and Sean were extremely helpful. Impartial advice, knew a lot about all brands and sorted me out a full set, really great service
Fantastic experience: Started my training in September 22 with Ash, And passed my Test early May 23. The whole set up at Marriots was fantastic. Due to the time of year the weather was a bit hit n miss, but Marriots where really flexible. Ash is a great instructor it felt like I was going out for a ride with a mate...
Hi Gary, We're glad you enjoyed your training with us at Marriotts and hope to see you in and out of the dealership soon. All the best and stay safe out there!
Fantastic experience: Had my V-strom serviced & MOT'd. Bike is running like a dream and the personal service, as has always been my experience at Marriott's, was perfect. What's not to like. Highly recommended. Thanks chaps.
Hi Phil, Thanks for the review...we all look forward to seeing you in the shop again soon
Fantastic experience: Really good selection of accessories and good advice from the staff
Fantastic experience: Great bikes and great place to do your cbt
Fantastic experience: Very helpful staff, good variety of clothing for sale.
Fantastic experience: Very friendly, nothing to much for the sales team Mike and Tony , excellent service a joy to buy a bike from these guys . No I'm not on the pay roll ,it's my experience.
Thanks for the review Martin...hopefully we will have some more decent weather so you can enjoy your new toy! See you at the 1st 600 mile service....stay safe!
Fantastic experience: Friendly staff .Great bikes, but I think it's a bit pricey.
Fantastic experience: Excellent motorcycle shop, I bought my first big bike Kawasaki Z650 2019 only 466 miles so practically new from Marriott’s and as a female was nervous however Mike and the guys at Marriotts were great, really helpful not at all pushy and I felt very comfortable. I hadn’t passed my test and they kept the bike at the shop for me until I was ready to take it, they lowered it for me and fitted all the crash bungs, I have now passed my DAS on my Z650 absolutely love the bike. Thank you Mike and the team at Marriott.
Thank you for your kind review Linda. We hope you have some fantastic days out on your fantastic Kawasaki and look forward to seeing you again soon.
Fantastic experience: Very friendly, knowledgeable staff
Fantastic experience: Great friendly place.
Fantastic experience: Did my CBT today and was one of the best days I’ve had Thank-you to Ashley! Amazing experience and couldn’t have enjoyed it any more! Felt reassured and safe from start to finish! Really recommended
Fantastic experience: Just past my CBT with Alan what a top bloke had loads of patience with me with being nervous but I really enjoyed it thank you Alan
Fantastic experience: Mike the salesman was spot on ,sorted me a good PX very happy,from start to finish,would recommend buying a bike from them ,keep up the good work.
Fantastic experience: Proffesional Excellent service picked up a new bike this morning thrilled
Thanks for the review Wendy. I hope you got back home safely. If we can help you in the future, please give us a call All the best Mike and Tony
Fantastic experience: Absolutely brilliant experience from start to finish, nothing is too much trouble, never felt pressured to buy anything. Kept my bike for me until i passed my tests. Smooth process of buying the bike, arranging the finance and collection. Will defo be back there in 3 years to upgrade my bike!
Thanks very much for your kind review Marcin...ride safely and we look forward to seeing you again soon for your 1st service.
Fantastic experience: Just completed my CBT with marriotts and they couldn't be more helpful if they tried. Reassuring and honest but not patronising in any way at all. Looking to complete my main test and buying a bike and will be using Marriotts again for sure. Excellent support from start to finish and a free coffee was always a bonus
Fantastic experience: Very good instructor highly recommended using Marriott's
Fantastic experience: Done my cbt to day was very impressed with the teacher very tougher and made sure I was relaxed would recommend to any one do it hear hope see you soon to do my mod 1 and 2 also some lessons soon thanks for a grate experience and make sure I had the knowledge to be safe :) Thanks Justin
Positive experience: Good helpful no pressure
Fantastic experience: Absolutely amazing guys that run the store and train you for the bike tests, the patience they have and the quality of service was just unreal, I legit won't be going to anyone else. Thankyou for taking me through my CBT today and passing me. Absolute stars you all are.
Fantastic experience: Had my cbt today with Ash. Spoke with him first thing to inform him it's been 14 years since I was last on a geared bike he was extremely patient with me and was extremely helpful. Must say it was one of the best cbt's I've ever done would certainly recommend marriots to anyone wanting to start their bike journey.
Fantastic experience: Had my second cbt with Ash , really thorough and knows all there is to know. Will definitely recommend and will be back to do my big lessons with him soon. Thanks for making me feel more confident on the roads.
Fantastic experience: I can not recommend Marriott's enough but more so Ash who help me while doing my CBT. Brilliant instructor. Thank you
Negative experience: Went in to Mariotts and enquired about a bike. Took my number and didn't get back to me. This has happened on a few occasions. I'll never step foot in this shop again. Went to Milennium in Thatto Heath and they are so much more helpful. Bought a nice new Z1000 Ninja from them. Mariotts really are a waste of time. How have they been trading so long with this attitude??
Fantastic experience: I have been looking for a used Sports bike for a few months and have bought and sold them for different reasons. I came across an advert for a used 2015 Yamaha R1 advertised for sale at Marriott Motorcycles and it seemed the right bike for me as I am extremely fussy because I wanted a mint condition bike. I contacted Michael and asked about the bike and also wanted detailed photographs of the bike so I could confirm it was in mint condition, I was not disappointed! I travelled up which was a long way from South Wales in the hope that it was the bike I was looking for, after a three and a half journey I parked up outside the bike shop and hoped that I had not wasted my time, I was nervous and excited at the same time! Walked into the shop with my brother and there the R1 was, i couldn’t believe my eyes, the bike looked pretty much BRAND NEW!! Not only that but everything else about the bike was right as described by Michael. I can’t put into words how glad I am that I trusted Michael and the other staff at Marriott motorcycles. All of the staff including the accessories department upstairs were very helpful and made my buying experience very pleasurable! If I could give 6 stars for the experience I definitely would. One very happy customer!!
Hi Andrew, Thank you for your kind words. It was great to meet both you and your brother. We are so glad you were happy with the bike and service you received here at the shop. I'm sure you will enjoy yourself on it. It's one hell of a motorbike...ride safe!
Fantastic experience: Enjoyable day doing my CBT. Relaxed and stress free day throughout. All the important stuff covered and well explained by instructor Ash.
Positive experience: It's a good shop I think have bought 3 bikes off them .there ok. I would shop there.
Fantastic experience: Fantastic place. Was booked in for 9am for a service and back in the tunnel just after 10. Worth the drive over.
Positive experience: Some lovely bikes in this shop, presented well and very clean.
Fantastic experience: Great, done a CBT test, was made simple and easy to understand. thanks to ash.
Fantastic experience: Fabulous selection of bikes !
Fantastic experience: Absolutely fab service, went in for a licence plate after finding the well know parts retailer was a 3 week wait. They managed sort me a new plate in like 10 mins.
Fantastic experience: Good selection of bikes. Loved looking at Old race bikes
Fantastic experience: Had my Triumph Tiger in for some work on the gear selector. Start to finish Ted looked after me. Told me what was need what wasn’t and kept me informed of what was happening. Hard to find a mechanic you trust, will be going back for sure!!
Fantastic experience: Gone from refresher course to full Cat A with Marriotts. Alan and Ash are great instructors, friendly, helpful and have been brilliant all the way through, thoroughly recommend, thanks guys.
Fantastic experience: Great day with the instructor Ash, Very polite, Professional and patient. Highly recommended
Fantastic experience: I have passed CBT from here, It was an excellent experience. Ash is a very good instructor, friendly and kind. I have learned a lot from him. Thanks Ash.
Fantastic experience: Did the CBT here, I was well instructed and they corrected any issues I was having. It was a good time and the instructor was sound. Recommend for future learners.
Fantastic experience: 10/10 place provide gear you need 1 day corse for your CBT can’t ask for much more!
Fantastic experience: Marriott's still going strong after many other dealers have fallen by the wayside. The guys who run the sales and workshop are dedicated bikers keen to see you on the right bike and keep you riding. Excellent parts and clothing shop upstairs, and again there is a lifetime of experience behind the counter. I've been a loyal customer for over 40 years. Today my youngest daughter completed her CBT, so I'm proud to see the younger generation still keen for two wheels. Mike, Tony, Ash, Sean Glynn and the rest of the team, thanks guys.
Thanks for your amazing review Geoff. We look forward to seeing both you and your daughter in the dealership again soon...enjoy the sun...Mike
Fantastic experience: Just did my cbt with Marriott’s and had Ashley amazing instructor down to earth and made sure everything was safe and all riders were comfortable and made the whole experience enjoyable and relaxed the riders when nervous especially my self highly suggest requesting Ashley as your instructor.
Fantastic experience: Well stocked Kawaski dealership. Other makes available. Large selection of accessories and motorcycle helmets and clothing. Very helpful with helmet sizing and fitting. Knowledgeable and helpful staff
Thanks for the review Martin...we're always happy to help. Hopefully see you again soon
Fantastic experience: I passed my cbt today with marriots fantastic driving school. I highly recommend using Ashley as your instructor. Very helpful, polite great instructor I had a fantastic experience with him. Helped me as much as he could, and made my experience best as possible.
Fantastic experience: Great service with a smile
Fantastic experience: Just did my CBT with Ash yesterday I was really nervous been a while like but fare play he knows his job and Really made me feel at ease thanks mate and I would defiantly recommend you to others and I'm considering coming back for bike lessons
Fantastic experience: Done my cbt with Ash, brilliant instructor, feel really confident after having a few years off my bike. It’s the third time I’ve used Marriotts would definitely recommend ⭐️⭐️⭐️⭐️⭐️
Fantastic experience: Highly recommended Had great experience with Ashley
Fantastic experience: Instructor Ash was very good, had a lot of experience and was very friendly. I enjoyed my experience and learned a lot of additional safety precautions, even though I’ve already been riding for many years in the past. Thank you for helping me get my CBT.
Fantastic experience: Looking for used bike so travelled over from Liverpool although they didn't have what I was looking for they were very helpful. I will be visiting again shortly.
Fantastic experience: Cbt instructor A.Duncan helped me and my friend both pass our cbt first time, with no past riding experience. 10/10 recommend
Fantastic experience: It's an amazing place where to get your cbt!
Fantastic experience: Marriotts is an amazing dealers. Always great service / deals Mike and Tony are superb and always ready to help. Parts and clothing shaun is a great bloke plenty of advice and help when looking for new items . All with no pressure sales just lots of great information . Unlike other dealers that use bulky tactics .just to get a sale . If you want a no hassle purchase then go nowhere else
Fantastic experience: Good gear at reasonable prices. Very knowledgeable staff.
Fantastic experience: thank you for today amazing instructor great experience Kieran
Fantastic experience: Did my CBT today with Ash and I honestly couldn’t recommend him more. I’ve ridden in the past but been off my bike for a few years, and I feel super confident about going back on the roads again now. The course was so thorough and more detailed than my last CBT back in 2018, everyone should have a CBT to this standard, it would make the roads a lot safer. A++
Hi Sara, We are so glad you enjoyed the day with us. Thanks for the great review. Keep up the safe riding skills and we look forward to seeing you in the showrooms again soon.
Fantastic experience: Great bikes. Good accessories. And friendly staff. Smells great in there a proper bike shop.
Fantastic experience: Really helpful and full of good advice
Fantastic experience: Picked up a used ER6f from these guy as my first bike after doing my Lessons and passing my test with them. Bike is brilliant. Had one issue that couldn't be forseen in which the rear shock went. Fixed under warranty no bother. An since getting the parts (New genuine kawasaki part shipped from Japan) took a bit longer than expected at just over a month. They fitted my new front tyre for free. Can't thank you guys enough. 100% would recommend!
Thanks for the review Tom, always happy to help.
Fantastic experience: Great service and attentive staff
Cheers for the review Ken
Fantastic experience: Been after new motorbike boots this was the only place with a good selection and a price to suit your pocket will go again when I need accessories for the bike
Thanks for the review Dorothy..we'll always try and price match other shops too or try and order items we may not hold for you. Ride safe.
Fantastic experience: Sold my motorcycle to Marriott Motor Cycles, the team are brilliant to deal with, excellent friendly professional service.
Thanks for your kind words David..always happy to help!
Fantastic experience: Great place to browse or buy. I bought a bike that was advertised through ebay. Spoke over the phone then went to have a look, left a deposit then picked up at my convenience a few days later. They also sell accessories and clothing, a one stop shop. The staff there are friendly, knowledgeable and helpful. Will definitely be calling in again
Fantastic experience: Called in to look at a new bike. Very helpful
Fantastic experience: Just bought my first bike from these guys (sfv650 suzuki). Delivered to my door in Essex within a few days. Love the bike. Great experience buying from these guys, Michael was so helpful, answered any queries I had straight away.... Will definitely be back when it's time to change...... Check these guys out, you won't be disappointed.
Fantastic experience: Absolutely brilliant service staff are brilliant
Fantastic experience: Due to lockdown restrictions couldn’t see the bike myself. Dealt with Mike from the off set and he couldn’t have been more helpful. Gave me a full run down of the bike over the phone, any queries were answered straight away. Nothing was too much trouble. Bike was delivered to the docks for shipping. Couldn’t have asked for a better service. Thanks very much Mike for such a great service.
Thanks for your kind words guys...hope the touring holiday goes well for you. Ride safe and have fun
Fantastic experience: After watching reviews decided to get new bike after 6yrs with the Versys. The dealership has been perfect in every way over the years and purchase of the new bike went smoothly as expected. Full credit to the entire team at Marriotts, best bike shop in the borough. Covid control perfect. Thanks to Mike, Tony and the team, I will be back! :)
Fantastic experience: 2024 update - Still the best dealership around! Visited again August 2023 for a service. Always love taking the bikes here! Great place and great guys.
Thanks for the review Paul, it was a pleasure as usual. I don't want to see that mess on your tank next year :-)
Fantastic experience: Cracking old school dealership with fantastic staff and service. Highly recommended. Some classic collectors bikes there too
Fantastic experience: Knowledgeable lot decent prices
Fantastic experience: 25/6/2021 would like to say thank to shaun for his help in fitting me out with my new rst jacket and trousers. Nothing was too much trouble and no heavy selling, thank you once again.
Thanks for your kind review Philip, we'll pass the feedback to Shaun. Hopefully we'll see you in the shop again soon. Ride safe!
Fantastic experience: I went to Marriot’s at 5.20 pm just before they were about to close with my motorcycle. There was a issue on the way home from work. The guys there, all 3 of them, stayed behind after hours to fix my bike. And not only that they tightened my chain in the process. I am new to biking and learning the ropes.They went above and beyond to help a customer (me) is an understatement. I need the bike to get me to work in Liverpool, and the guys fixing it after hours really helped me out. Outstanding customer service. 20 out of 10 I will only ever deal with Marriot’s as long as I am local. Thanks very much guys. Your legends.
Fantastic experience: Excellent service from the guys @ Marriots today. Many thanks.
Fantastic experience: A fantastic motorbike shop, excellent staff and customer service, attentive tuition as a learner from the instructor. I will definitely be using their buisness from now on. First class ⭐⭐⭐⭐⭐
Thanks for your review David we try our best to keep up the reputation.
Positive experience: Not the best sales men .servicing good job.
Fantastic experience: Wow! Wow! Wow! Would summarise my experience at Marriott Motorcycles. Recently bought a brand new Kawasaki ZX-6R from here. Excellent customer service; Michael the General Manager was always available for a chat or update, explained the ins and outs of the bike thoroughly. Made the whole process seem simple and easy. Highly recommend to others and will definitely consider them again for future purchases.
Fantastic experience: Friendly and pleasant environment, good COVID control measures; wish I'd realised there was a customer car park at the rear before using the pay & display down the road.
Fantastic experience: Really good shop. Friendly none pushy and very helpful . 100miles away from me but we'll worth the drive
Thanks for your kind review Nick, very much appreciated.
Fantastic experience: I bought a Vulcan S last summer from these guys. Bought it over the phone and then went to pick it up a few weeks later. I completely trust and really like everyone I met in the encounter and the process. There's an incredible amount of clothing, helmets snd accessories upstairs in the shop and bought everything I needed to ride off.
Fantastic experience: Was looking for a new J300 Scooter and after calling various dealers around the UK, I chose Marriotts. It was clear from the first phone call that customer service (as well as value) is a top priority. All this was arranged without me even visiting the shop from a 100 miles away (Covid etc). The bike is now sitting in my garage, its immaculate. Just waiting for the dreary weather to clear. Needless to say I will return for all future needs. Thanks Micheal and the team! Update 22/07/21: So I recently returned for my first visit and service, a 200 mile round trip combined with an overnight stay. Great to meet the team. Excellent service (booked in smoothly) and value (significant reduction compared to my local dealer). Picked it in up in the morning and went on my way. Thanks Guys!
You are very welcome Stuart, thanks for the kind review. Stay safe and enjoy your new bike!
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