Trackdays Limited

Negative experience: Don’t book nothing from them. Waste of time and money. I got voucher for my birthday in feb and I have to use it before expire date on Nov (no option to book before expire date for next year)dates that’s suit you are never available or far away( for me some 2h drive)or bad cars to choose from weekend or bank holiday cost extra. Also no chance to book anything a week before expire date on voucher cuz there will be no availability. They can extend for extra cash but I’m not gonna risk it giving them more money and still not get the experience. Your 10 month validity of voucher is not enough knowing it’s so busy and lots of dates are taken quickly. Anyway goodbye.

Fantastic experience: Amazing experience and pinnacle of customer service, I had a track day voucher for my birthday and the call handling staff were incredibly helpful and attentive, had an amazing day out on the day and would absolutely recommend Track Days to any petrol head / adrenaline junkies out there!

Fantastic experience: Phil was a phenomenal teacher. I enjoyed every moment of stunt driving. I will definitely be back.

Fantastic experience: Becky was extremely helpful and explained each option fully and clearly to enable me to choose the most suitable options for our grandchildren’s first driving experience. Ultimately we ended up booking experiences for six people across two different venues. I understood exactly what I was purchasing and the whole process was carried out with the minimal of fuss and we didn't feel pressurised into purchasing extras if I didn't wish to do so or rushed. In fact Becky was so patient and explained everything in such detail that the total process lasted around an hour. Thank you Becky for helping me to book the treat in an easy and relaxed way. You are the definition of politeness and a great credit to your employer. Indeed if I wasn’t in the process of retiring and selling my business I would certainly look at employing you, such is the positive impression you left me with. The whole booking experience was excellent from start to finish. I am greatly looking forward to the day and the look on the kids’ faces when they realise what they will be driving. We arranged a similar day for some adult friends of ours in January of this year which fantastic. So much so that one of the participants smiled so much her cheeks ached until the following day. This will not be the last booking we make will Becky.

Negative experience: For my birthday I was given a track day voucher. The person who purchased it for me told me about it in my birthday card then later forwarded on the email they had received with the details. I didn't immediately book the track day. 10 months later I was ready to book. So I called up Track Days to be told the voucher had expired 5 days ago. When I questioned that 10 months seems a bit short and I thought that a year was normal and reasonable, your rude member of staff in customer services (Becky) said we can do what we want. She then gleefully told me it says everywhere that it is 10 months. Well it doesn't in the body of the email I received. If you'd like to check and come back to me.

Fantastic experience: Amazing customer service, friendly and professional . Had to call twice, got such helpful staff, nothing too much trouble and even saved me some money! Sorry forgot the name of first man and Alison , absolute credit to the company. Thanks

Fantastic experience: Highly recommend! Dan's the man!

Fantastic experience: Would just like to say a very big thank you to the folks at Trackdays. I had a voucher for one of their experiences as a birthday present in March 2022 which was due to expire this week. However shortly after I received the voucher I was diagnosed with prostate cancer and wasn't able to do a session. I contacted the folks at Trackdays and they were very helpful and understanding and extended the voucher such that I am able to use it in the next few months. Once again my thanks for a great service by the Trackdays folks which has made for a great start to 2023 especially after the trials and tribulations of 2022.

Negative experience: The most deceitful company on the internet. I received a voucher from my partner for the Formula Renault Blast. After looking to book, the only date they had available was 5 days after our expiry. They waived the £30 fee (how kind) but we then had to pay an extra £40 as it's a bank holiday. THEY HAD NO OTHER DATES FOR THE WHOLE OF NEXT YEAR. I decided to call to try and see if it was a system error. I asked if they only had one date, and they said yes, and couldn't guarantee they would get more dates. More so, I wondered if 7 other people booked, and couldn't book due to date availability, what dates would they get the choice of...the answer? They wouldn't. Also, you can't get a refund and only receive a cash voucher to book another package. But guess what...all the other packages are only available on April 10th, the same date with a premium for the bank holiday. Trackdays are selling packages and then forcing customers to pay premiums that aren't outlined in their T&Cs. It's also an extra £20 to book a "premium slot" which is after 9:45am. The combined total of additional fees is more than a voucher. If you're thinking of buying this as a gift, don't! Head to virgin experiences and get a responsible company that isn't trying to exploit customers. We've taken the issue to Trading Standards as it looks like plenty of customers over the past month have had the same problem.

Negative experience: Only experience is a stressful, upsetting experience, still been no where near a car. Wife surprised me with a DB5 track experience at an upgraded track, and called and checked Dunsfold was available as we live close, and told yes. Called August to book, not available at Dunsfold, told to call end of year for 2023. Called today, spoke to Amy, half helpful but soon turned unhelpful. I said we paid extra for Dunsfold and they can't do it, asked for refund or extension, denied. Told had to do something. Offered Jan 28th abingdon (not premium track we paid for), I'm a pilot so work randomly. I begrudgingly said yes then to be told that dates not available! All sold out in 2 hours! Then offered may! I can't plan that far in advance! So we paid for DB5, Dunsfold, they can't fulfil, won't refund nor extend voucher till something comes up, as if its my fault. A stressful experience, badly treated when they can't supply what we bought, going to trading standards. Wish we never used them, save your money and go direct to suppliers. It's been awful and stressful. They want £30 to extend till something comes up worth me doing or I can, all cause they can't supply what we bought. AVOID these cowboys.

Fantastic experience: After much deliberation using the online system to book my driving experience, I decided to call through. I got through to Jez, who was extremely helpful and patient whilst I decided what cars, venue and date to go for. Great service, thank you :)

Positive experience: I have really struggled to book in my driving experience voucher on line. The system to find dates and locations is not very user friendly. I accepted that I needed to pay extras but at checkout more extras were added doubling the cost. If you then press back from the checkout it adds the same again into the basket that you can't edit - a very frustrating process. 1 star for the website. Today I called to get help booking. Jez saved the day and got me booked in. He was very friendly and efficient, thank you! 5 STARS FOR JEZ.

Negative experience: Gift cards expire.. why? No-one will ever know as they've had the money for it. Booked a trackday on their website using my soontoexpire gift card, only to receive a call to say they'd had a glitch on their website and the day is actually more than £50 more and I would have to pay the extra. The wrong price on the website is their problem and they should honour it. Opentrack are far better with cheaper prices and more included. Avoid.

Fantastic experience: Had to rearrange my TrackDay date earlier in the year due to illness. TrackDay were very good and helpful in extending my voucher date so I would not lose it.A young lady called Becky has been extremely helpful throughout. She's a credit to your company ! Thank you.

Fantastic experience: Had a voucher booked for my partners birthday and was running out in the next few months. Called and was spoken to and helped by a guy called Jez who was very friendly and helpful. He managed to get us all booked in and extend our voucher as there were no available dates or times with our requests. Very helpful, would recommend Track days! Especially Jez :)

Fantastic experience: Aimee has been very helpful helping me sort out the trackday experience. Good customer service

Fantastic experience: Aimee was very helpful and our query was dealt with efficiently and quickly

Fantastic experience: Aimee was very pleasant and sufficient at getting the booking complete, thanks Aimee

Negative experience: Would never use again! I've never written a bad review i just don't use or go again, but this experience, well...... They take your money, promise you the world then can't deliver on venues and cars, no compassion unless you pay more! but hey its all our fault apparently maybe change your name to "Terms and Conditions" I know the the reply to this will be "plenty of time to use voucher " however the expiry date is the expiry date, does that mean the last month is invalid!

Fantastic experience: Great service

Negative experience: I had track day experience bought for me last summer by my sons as a birthday present. Wanted to do the day at Castle Combe as the other circuits weren’t convenient. Offered a couple of midweek dates that I couldn’t attend due to work commitments, so asked for alternatives. Nothing heard by email and despite calling could never get an answer. Voucher has now expired and it’s all my fault apparently - no option to reschedule or get a refund. Great business model, get paid in advance, do nothing, let voucher expire and pocket the proceeds without incurring any costs. Everyone is a winner except the customer!! Best part of a week has passed after getting a response that they were passing this to the ‘customer services’ department and nothing heard. It appears that their customer service department works on the same principle of ‘if we don’t respond they’ll go away’!

Fantastic experience: Fabulous day, great to see the sights of London on a beautiful clear day. Our pilot gave us a very smooth flight and pointed out the many places of interest.

Fantastic experience: Spoke to both Gayle and Jez, lovely, helpful and cheerfil

Fantastic experience: Dennis was very helpful and a pleasure to talk to

Fantastic experience: Becky was very helpful in arranging a compromise when my voucher had expired that allowed me to book onto another event.

Fantastic experience: The team here will do everything to make your day feel both safe but exciting. The co-piots are all very friendly and reassuring but have a depth of knowledge about the cars and more so how to drive them. They encourage you to push your own limits and get the most out of your experience. The fast laps are amazing, but I’d recfomend the Atom!!! All in all this was just one of the best days entertainment!

Fantastic experience: V helpful booking staff who advised on availability / locations & booked experience field my son's 40th birthday

Fantastic experience: Dennis was extremely helpful and took the time to carefully find the perfect experience for my son's birthday. Thank you.

Fantastic experience: Dennis has been really helpful,organising a date for my top gear track day.

Fantastic experience: I was having difficulty understanding how to book an acrobatic experience for my sons birthday. Alison was extremely helpful, calm and friendly.

Fantastic experience: Easiest I have ever used thank you

Negative experience: Where do I start... I may just keep it brief, if I could give no stars I would as no experience was experienced, mislead, mis sold feel we been robbed and feel they have done very little to elevate that.. Received as a gift and the individual that purchased this for me done so believing after being told by an advisor that no licence was needed.. a little over 2 days prior to the day I receive emails from a different company saying to bring licence with me... speak with trackdays enquiring about this and not satisfied with their response. They said they listened back to original call and then it turned out his supervisor listened to call, I asked to speak with supervisor but she were busy, said I would ring following day to request I speak with her and again was told she likely be busy, requested to listen to call was told it would take upto 40 days to transcribe it.. probably so it could be edited in their favour, asked for the original raw voice call.. sorry sir we can't do that.. if thinking about purchasing for someone without a licence then read the very small print, do not take their advice as it isn't very informative.. feel as if we been scammed

Positive experience: I had great difficulty in booking a date for my driving experience - not confirmed until April 2022 for a drive in May even though the voucher was bought in July 2021. However, the voucher was valid for 14 months and I had no difficulty in speaking to helpful people at Trackdays to help with the situation.

Negative experience: An ABSOLUTE joke. Had 2 vouchers for a F1 passenger experience. Was extended by 3 months due to COVID. Couldn't book experience within the 3 months. Tried calling in April when the activity was reopening thinking they could see what happened and would understand. Eventually after 'several phone calls by me with know call backs. I have been told that that's it. Vouchers are out of date and I've just lost £100. What a waste. Will never use this company again. An absolute joke. I'm sure you all can afford to throw £100 away. As for the attitude from the Manager Jackie, what an absolute disgrace telling me she has a lot to do and there is only 1 of her. Well I've just helped pay some of your wages for doing absolutely nothing.

Fantastic experience: Great customer service. Made the booking process as easy as possible and was keen to help.

Fantastic experience: Placed an order online for some vouchers and did have a small issue downloading them. Phoned and spoke to Alison who couldn't have been more helpful. Emailed the vouchers while I was on the phone as I said they where for a present. Then 5 minutes later sent them again as she said this was a better format for printing. Will use this company again!!

Negative experience: Totally disappointed as have done a few of these experiences with other companies which were great. I am disabled (not driving) and assumed there would be a few disabled spaces allocated). We asked a member of staff where to park...he pointed and said 'down there' pointing a VERY long way which I couldn't walk. My husband dropped me off at 'queue' which was ok. BUT surely even at a field event this would be thought of. We stood in the queue for nearly an hour with EVERYONE complaining! Being as it was a timed event no one expected to wait that long! I couldn't so had to sit on a trailer! When we spoke to a staff member they replied "we didn't expect everyone to turn up!" Surely if you charge people you should ASSUME they will turn up! We had a hot lap booked but it meant another LONG queue so didn't do it. Also we wanted to purchase photos BUT again the queue was unbelievable!!! THIS IS NOT AN EXPERIENCE we would ever do again! A small but actually important note...there were NO toilet rolls in any of the cubicles! I did mention this to a member of staff but nothing happened! We are paying human beings not animals!!! WILL NEVER USE THIS COMPANY AGAIN!!!!

Fantastic experience: Good customer relations

Fantastic experience: Well organised pre arrival information, friendly guidance to the venue. Professional but friendly briefing and throughout the M2 experience and Single seaters everybody was very helpful to make you feel valued. A thoroughly fantastic day.

Fantastic experience: very helpfull

Fantastic experience: Very helpful customer service from Alison

Fantastic experience: Alison and David were both very polite, friendly and helpful in booking my track day experience. They are a credit to your company.

Fantastic experience: Perfect, knowledgeable and very attentive team, made the experience an experience to remember for all the right reasons.

Negative experience: A terrible experience and a massive waste of time and money. Booked four cars of which only one was available! Arrived on time at 9.30 and despite only doing 4 laps which took about two minutes x 4 cars this took us until 14.00. Nowhere to shelter from the rain apart from one car the Mc Laren all the other cars were in very poor condition with engine faults and two Ferrari’s had brake issues and faulty wipers! Not ideal on a Misty/Wet day. Not made to feel special at all despite it being an expensive 4 car top package purchased by my kids for my 50th. My wife had no where to sit and as there was no shelter was soaking wet after 20 minutes so went pack to our car. Loads of people and only a handful of cars so a long waiting time plus when you do finally get on the track if you can call it that there were kids 10/11/12 year olds on the same track crawling along at 5 mph. I didn’t see anything on the website about kids being allowed to drive on the same track at the same time as everyone else! Paid for the photo and video package but not one photograph taken. Huge disappointment, save your money as this is a nightmare event.

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Track day service beyond approach booking was very easy would use again and recommend to anyone who asks

Fantastic experience: Customer Service was brilliant - call very quickly answered and resolved all issues. However, the online booking system could be better - I booked what I was told was an available slot, but it apparently wasn't available!

Fantastic experience: Thankyou. Really helpful and great advice

Fantastic experience: Very helpful customer service from Dennis Will book again thanks

Positive experience: simple intuitive website

Fantastic experience: I got a track rally experience for my 40th. And at first after redeeming the voucher we heard nothing. We contacted the Track day team & we got Dennis who looked after booking this experience. He did exactly what he said he’d do, booking me a date & did it in the time frame window he said he would. Very professional & clear in what he was telling me. An asset to the team there. I’m now booked in and waiting the rally experience. Thank you Dennis.

Fantastic experience: I found the site to be quite confusing to book a driving experience day on, but once I called them they were super helpful! I'm very happy with the service.

Fantastic experience: Dennis was very helpful when the car I had requested wasn't available on my 1st choice date.

Fantastic experience: Dennis was very helpful in setting up a track day that suited my calendar, made whole process easy!

Fantastic experience: Dennis was Fantastic he helped me book my driving day when I was having troubles with the website very friendly and great service

Fantastic experience: Amazing customer service

Fantastic experience: Easy to use website and payment process.

Fantastic experience: An friendly & efficient service for a product you expect premium service from. Helped very much with planning the experience.

Fantastic experience: I had a problem downloading an e-voucher and Dennis fixed this for me in a couple of minutes, he was polite and patient, faultless.

Fantastic experience: Had lovely service from Jez who has helped book in my track days vouchers and add on extras. He was very responsive and helpful with back and forth emails. He had very polite and friendly manner and managed to get all 3 of my experiences on the same date and time. I'm now looking forward to our track days experience in May! Thank you for all you help.

Fantastic experience: Natalie was great today, very polite, efficient and trustworthy.

Fantastic experience: Great customer service by Jez, very helpful and I was able to book an experience smoothly with Trackdays!

Fantastic experience: Called to ask about making some amendments to my voucher and Dennis was both very friendly and very helpful - resolved the issues for me and called me back after to confirm. Very happy with the service I received, thank you!

Fantastic experience: Great work Natalie on helping with my sons Porsche experience - first class work

Fantastic experience: Service was really great. Jez Phillips was very helpful and patient with helping to find the besr date to suit which also had all the vehicles we wanted to drive. Thanks for your help. Very excited for the track day

Fantastic experience: I bought this for my sons 10th birthday it was easy to book over the phone and very helpful , Jez was someone who does what he says , with calling back straight away . Would recommend and definitely use again

Positive experience: My issue was answered quickly and efficiently.

Fantastic experience: Jez was really helpful in the booking process, really profession and an actual nice guy as well. He made it easy and simple to choose dates and times and made it easy for me to book Thanks Jez!

Fantastic experience: Natalie was extremely helpful managing my enquiry on the phone. She went above and beyond to assist me in fulfilling my criteria for the experience I wanted to purchase. 5 star service!

Fantastic experience: Quick and easy purchase and great customer service from Dennis at Trackday support. (GOD) Thanks Dennis

Fantastic experience: Received a voucher for F1 ride for my birthday and was trying to book the experience for months as I could only go on the weekend due to work. However there was no dates available at all. My voucher was about to expire and I contacted the customer service and Natalie was able to extend my voucher by 3 more months so I could book a date for the experience (apparently this experience doesn't start till the spring)... Natalie was very helpful and sorted the issue within 10-15 min. Great service 5 stars

Fantastic experience: I had tried to book a track day as a present and something had gone wrong. I have spent all day going back and forth between my bank and the trackdays company. Finally managed to get down to the bottom of it thanks to Dennis, Natalie and a few others. Dennis even made up a copy of what the voucher would look like, so i could give the "voucher" to the birthday boy. A big thank you and will be using these again. Exceptional customer service. The problem wasnt a fault of theirs, just a minority glitch thing that rarely happens. But each and every member of staff I spoke to today was professional and super helpful. Again, especially Dennis and Natalie for going above and beyond with what they did for me.

Fantastic experience: Very friendly and efficient customer service from a lady called Natalie. She managed to check everything for me and process what I needed in less than five minutes.

Fantastic experience: I was given a couple of gift vouchers to use towards a bring your own car track day, the team were very helpful getting this booked and the prices were very good. Quite excited for the day ahead.

Fantastic experience: Great Help.

Fantastic experience: Dennis was very helpful in guiding me through the booking of my track day. He had several dates available the whole process didn't take much longer than 10 minutes including the short time we were cut off.

Fantastic experience: Always wanted to take a Land Rover Defender off-road - good times

Fantastic experience: Had a great time driving the Bumblebee Camaro

Fantastic experience: Amazing customer service fixing an issue I had that I didn’t think could be resolved, couldn’t thank them enough! A special thanks to Dan Jones and PSR the supplier for being able to make this happen for me. Definitely recommend and would happily come back to this company again.

Fantastic experience: Very pleasant experience booking with trackdays.co.uk Dennis could not have been more helpful! Many thanks, Alastair.

Positive experience: I wanted to get tickets for my son and his whole family at the same venue on the same day, as a Christmas present. I found this rather difficult to do online (which probably says more about me than the website) so spoke to Kay in customer services who sorted things out in no time - at just a few minutes before 5.00 pm on New Year's Eve so hats off to her

Fantastic experience: Booking with this company could not be easier or more pain free - fabulous customer service over the phone from their agent - Dennis - who went above and beyond to help me. Result = one very happy customer!

Fantastic experience: Kayleigh’s customer service was outstanding and very rare these days. Thank you.

Positive experience: I had a query regarding a voucher I purchased and although I had to wait on the phone for a while to speak to someone, they were courteous and professional and resolved my issue quickly.

Negative experience: Nightmare from beginning to end. Didn't deliver experience we paid for on the day due to covid and false advertising. I called and was told to send a detailed record of what happened in to them. Part of the problem is that they are selling packages on the website I was told on the day cannot be delivered booking with trackdays, and that trackdays had been asked repeatedly to take down these packages from sale. I have been following up and should't have been so patient, because 6 months down the line I still have no refund. Anyone else should contact their bank immediately to reclaim funds using charge back. I was told by the service manager Roger, that he would process a refund, I asked for confirmation in writing he said he would phone once it had been done. I never heard from them again. I also asked via email and phone for confirmation it was a full refund, Roger denies knowledge of this and actually told me I said something else. Completely toxic and dishonest communication! Now I can't get through to them on the phone or email. This has been a bad experience and I would recommend using a provider who actually host the day, not a third party cowboy company like this one.

Fantastic experience: Had a real problem processing the payment for the driving experience I wanted to buy but, Gayle, the lady from Trackdays was unendingly patient, understanding and helpful, getting back to me when she said she would and eventually we sorted things out. If the event I've booked is half as good as the service I received today we'll be on to a winner!

Fantastic experience: Amazing customer service and special shout to Dan who dealt with my issue so quickly and efficiently. Very impressed and will def shop with Trackdays again.

Fantastic experience: Had the absolute pleasure of dealing with Dennis. Had some queries on a package I wanted to book and Dennis helped with great communication and in depth knowledge of what's available. I've just booked my package with his help and I cannot wait to go on the experience now. Thanks Dennis. HERO

Fantastic experience: Dennis was fantastic from start to finish . I’ve worked with some great people that know customer service and Dennis is a fantastic asset to your team ! Thanks again Matt

Fantastic experience: Gayle was friendly, helpful and efficient. Great service!

Fantastic experience: I had a few queries that I wanted to get an answer to before booking the track day that I'd got in mind. Gayle was lovely, she put me at ease and made me feel that I wasnt being any trouble. The process was quick and easy so a big thankyou to Trackdays and of course, Gayle

Negative experience: We booked an event as a birthday present for our son, but despite months of waiting, Trackdays completely failed to offer any dates at all for it. Trackdays asked us to give them some more time to come up with dates before requesting a refund. We agreed, but they still could not come up with any dates in the period agreed. However, it then became clear why they asked us to wait, as when we asked for a refund, they deducted an amount for it being a few days outside the cancellation period. To be clear, Trackdays (a) did not give us a single date on which to book during the whole cancellation period, (b) instructed to us to wait until after the end of the cancellation period and (c) did not tell us they were going to make a deduction when they refunded. I found their conduct thoroughly dishonest. To judge from comments on MoneySavingExpert, we are not the only people to have been treated like this.

Negative experience: Booked a driving experience last October, called up and they said it was cancelled because of COVID, then tried to rebook again and their car was broken. Asked for a refund and have been waiting for nearly 3 weeks. Called multiple times as they ignore emails, keep saying they will call me back and pass it on to the manager but never have. The worst customer service, please don’t use this company as the amount of hassle is just not worth it!

Fantastic experience: Purchased an experience for a date which got cancelled due to COVID-19. Track Days were great at getting me booked in for this year. Recently had the experience, it was great fun and I will definitely book in again. Amy

Fantastic experience: Easy as pie

Fantastic experience: Brilliant service from everyone. Couldn't recommend enough.

Fantastic experience: Managed to find the exact date I wanted and it was easy to book. Got my ticket emailed in a few days no probs. The drive was amazing and the event was really well organised considering covid restrictions

Negative experience: I booked a track day with this company in June as a present. It was quickly cancelled (or postponed as they called it) because of COVID. After several months I requested a refund as it became apparent that I wasn't going to get any further information. I was told they weren't "offering refunds on experiences that were booked onto dates". So they were happy to take my money but they were unable to provide the service that I paid for. Every subsequent email I have sent has either been ignored or Ive been fobbed off. This is ILLEGAL - dont make the same mistake as I appear to have made.

Fantastic experience: This was a great day with No Limits. Due to the lockdown in England they managed to bring Mallory forward so it could happen before the lockdown. The administration to make that happen and move the multitude of riders around to please everyone couldn't have been easy.. The day itself was brilliant and I'm sure they booked the sunshine as well.. Thanks No Limits. See you in 2021

Negative experience: Booked a flying lesson for £185 4 weeks ago (for my wife’s birthday) only to find that the areodrome was closed as I tried to redeem voucher. Track days now refuse to refund or even reply. Don’t trust this company... verging on the criminal