Phoenix Motorcycle Training Crystal Palace

Negative experience: I arrived for my full day course at 8:03 and the course begins at 8. I was informed that due to being late I would be unable to take the course and that I’d need to repay the entire payment of £165 to reschedule for another day. Beware of this company!

Negative experience: It has been the worst experience I have ever had. I payed 180£. The training commencement wat is at 8:00 (CrystalPalace). I arrived at 8:05. I was turned away without anything in return. I have been saving money for this cbt. I am just doing a part time job. I tried to explain that things went wrong for me on the test day. They could book me for another date or give me at least a partial refund. On the contrary, I was treated with no sympathy. It hurt me a lot as I just lost my money. They didn't even do anything to make up for my loss. Therefore, I don't have any respect for them as they can take the money without any service provided. I will complain against them certainly.

Fantastic experience: Successfully passed my CBT, Mod 1 & Mod 2 with Phoenix. I cannot even begin to describe how incredible this motorcycling school is! I have now had the pleasure to meet the majority of the instructors and all of them are genuinely exceptional. The bikes, the facilities, the equipment are also upkept to the highest standards and this truly helps when you are a beginner. I would like to express how grateful I am to Nick, Wynne, Mark, Darren, Sam, Pete and everyone in the customer service team: Helen, Steve and Mark who all put their relentless effort in helping me become a confident rider. Thank you Phoenix Motorcycle Training School!

Fantastic experience: Team friendly staff and good advice special Peter experience training

Fantastic experience: I had an amazing and comfortable experience! (I did my CBT on 1st December 2024)Both instructors, Peter and John, were brilliant. John, in particular, was incredibly encouraging and a gem of a person. His excellent communication skills made the second half of the on-road riding session easy and enjoyable, ensuring I felt at ease throughout.

Fantastic experience: Really great team at Phoenix from admin to instructors. The Try Ride was worth it for the valuable honest instruction and feedback that was needed for my grandson to undertake his CBT successfully. He spoke highly of the support he received.

Fantastic experience: My experience is outstanding, i am glad to have the teacher like mark, he is very skilled and best teacher at phoenix motercycle training

Fantastic experience: Professional, friendly and supportive. Sam and Steve were great and helped through my CBT despite it being my first time on a motorbike!

Negative experience: It was an unnecessarily long day at 8.5 hours with no access to food. The instructor lacked both personality and enthusiasm not even bothering to introduce himself. I didn’t learn anything new about driving an automatic scooter. Instead, we spent an hour discussing crash helmets and gloves and I was left riding in circles in a freezing car park for 5.5 hours with no break or break offred despite already being experienced with automatic scooters. The 2.5 hours of road driving at the end was so excessive for a simple CBT license. Overall, utterly over-the-top. Avoid and find somewhere more approachable and friendly who want to make the experience useful and show some common sense Avoid

Fantastic experience: Fantastic center of excellence, the training is second to none. I highly recommend taking your motorcycle training with Phoenix. The instructors are so knowledgeable which makes training rewarding and safe.

Fantastic experience: Great place to start riding a motorbike! Instructor Peter was very patient and was always giving a good advice how to rectify a mistake!

Negative experience: Rude and overbearing customer service. It's like i am coming to them for a favour instead of paying. And they have my details on their records without proper GDPR or consent for no legal reason. Spoke to a customer rep 'Nisha' and a manager and the treatment was the same. They'd rather be an obstacle than actually provide a service at cost.

Fantastic experience: Thanks to Darren, Glyn, Peter and the team in the office: Mark, Helen and Steve for all their help contributing to me passing my full license course. Passed MOD1 first time with them and had to re-do the MOD2 but it's all on the rider on the day. Did my CBT with phoenix 4 years ago and came back to do my DAS course later. Very well run company with a great team, very experienced instructors and good bikes.

Fantastic experience: Sam the instructor was excellent - very patient, calm and thorough with an easy to get along with manner. I had a great time learning

Fantastic experience: Instructors are very good and well behaved. But they do not have well washroom facilities.

Fantastic experience: Great place to do CBT, good quality of teaching made the course feel easy and safe.

Fantastic experience: I had a really good experience with Phoenix Motorcycle Training. I took my A2 bike test training with them. The instructors I had very really good and trained me to a high level. I had two different instructors for my Mod 1 and Mod 2, both were really good, really friendly and I had a great rapport with them, which is helpful as you are spending the whole day or more with them. Organisation and communication from the company was also great. They send you out reminders for when you need to attend training and, when you pass they contact you to say congratulations which I thought was a nice touch.

Fantastic experience: Had a great time on my Back to Biking session. Really good instructor (Sam) who was very patient, calm and provided lots of helpful tips and advice. Nice new bikes to use and they provide all the safety clothing/helmets too.

Positive experience: I had a great experience at the motorcycle training center! The instructor was very knowledgeable and made the learning process enjoyable. It was a bit tricky to find the location at first, but overall, I had a fantastic time and learned a lot. Highly recommend!

Fantastic experience: Great training, positive re-enforcement and genuine interest in not only helping you pass, but helping you become a better rider

Fantastic experience: I took my CBT course and it was my first attempt at using a manual motorbike - highly challenging but also a very fun day! Nick was a brilliant and patient instructor and I thoroughly recommend this course to anyone looking to get into motorcycles.

Fantastic experience: Thank you for my CBT test once again my praise to the trainer Mike 5star a quality training session and a good enjoyable day

Fantastic experience: Very friendly staff all around, being both informative and pleasant to speak with. Training centre as a whole is very good and look forward to coming back when I next need to.

Fantastic experience: Undertook my CBT at Phoenix and they were great! Fantastic instructors who really want you to do well and be safe when out riding. Hopefully looking forward to do my big bike test with them too!

Fantastic experience: All the instructors are lovely and patient, shout out to Mark and Claire for their wisdom. I killed many a cone but got there in the end and thanks to Karen who kept me nice and safe on test day on the road.

Fantastic experience: The team at Phoenix are great! I had never ridden a manual motorbike until last October when I completed the CBT at Phoenix. In July I completed the mod 1 and Mod 2 tests passing both first time. Thanks to all at Phoenix for your help and advice!

Fantastic experience: This is Kudakwashe aka Kodak and I passed with ease because of the great instructors I had! Splendid job

Fantastic experience: Returning to riding after 10+ years and just spent a great day with Steve doing a 1:1 “back to biking” course. I borrowed a Phoenix bike (triumph trident - enjoyed it) and borrowed some kit which made it all very easy on the day. We spent a bit of time on their site getting to know the bike in a large car park area and reviewing a few bits of theory. We spent most of the day out exploring country lanes south of london in the Kent / Surrey area where Steve was a very helpful presence giving tips and advice - relearning some basics but also thinking through some more advanced things as well. Finally we finished the day with some slow-speed exercises back in the car park to improve my bike handling - U turns, figure of 8s, etc which was very useful. Would highly recommend it for others thinking about getting back into biking. Thank you Steve!

Fantastic experience: Just did the fast access DAS course with them and impressed by the patience and the teaching ability of the instructors. The way our instructor, Sam, broke down the mod one exercises into their components parts was really useful and his ability to focus our attention on polishing up our mod 2 'street craft' was impressive. The best part of it all is it takes luck out of the equation- you've been thoroughly trained, you know what to do, don't rush it and you've passed. I've already recommended a mate to do their DAS with Phoenix

Fantastic experience: Calm, friendly, methodical and patient tuition. Sam, helped me complete all my training and pass my mod 1 and 2 in just 3 days. Sam taught all the content for the tests thoroughly and logically and gave a good amount of time to practice basics while ensuring we got out on the roads that we would be on for the test. In the end, the process didn't feel stressful at all. I feel like I learned a huge amount in the 3 days. The office staff were extremely helpful, throughout too - from CBT to considering full licence and then booking on. Thanks Phoenix!!

Fantastic experience: Hamid aljassem I swear this is the best motorcycle training school in the entire UK, not just London. The instructors are extremely friendly and dedicated to training you well. I don't know everyone's names, but my instructor Peter was exceptionally kind and supportive. Thanks to their excellent training, I passed my Mod 1 on the first try and my Mod 2 on the first try as well. A simple "thank you" doesn't seem sufficient to express my gratitude for this amazing school. If you want comprehensive Category A training, I highly recommend going to Phoenix Motorcycle Training. They will ensure you are well-prepared and confident. Thank you, Phoenix, for everything!

Fantastic experience: Done a CBT and auto to manual conversion, all instructors are welcoming and clearly super knowledgeable on technique, good habits and safety. Special thanks to Mark I’ll be coming back for my full licence in a few years

Fantastic experience: Phoenix Motocyle training centres, Simple the Best, you are guaranteed the best motorbike training, whether you're a beginner, or you just want to learn about bikes, Automatic or Standard, they will get you to where you want to be with highest level of training. They never fails.

Fantastic experience: I found Phoenix Motor Cycling Training after having a terrible experience with a company called London Motorcycle Training. At London Motorcycle Training I felt rushed and was given poor instruction and advice which knocked my confidence and almost put me off learning to ride after failing my CBT with them. They offered no further training or support. I came to Phoenix MotorCycling Training to try again, and booked one of their TRY Ride sessions with Sam. Sam was patient, reassuring, and encouraging. The TRY Ride session allowed me time to get used to the bike at my own pace, without the pressure of being tested. I definitely recommend taking a TRY Ride session before taking your CBT if you have never ridden a bike before.

Fantastic experience: I am delighted with my second CBT training experience with Phoenix Motor Training. The instructors are exceptionally professional and friendly, providing clear and encouraging guidance throughout the sessions.

Fantastic experience: Great experience all round. Thorough on the theory, clear and supportive in the practical elements; thanks to Mark in particular!

Fantastic experience: Excellent training centre. Steve was an amazing instructor. Very encouraging and very calm. I went from having never been on a moped before to getting my CBT in 1 day. Not only was Steve extremely knowledgeable, he was also very humorous which made a long day just little bit more entertaining and he also instilled a lot of confidence in me with praise when appropriate and a lot of encouragement. Would recommend to anybody and give more stars if I could!

Fantastic experience: Thanks so much Phoenix - having never been on a bike a few weeks ago, to passing my A2 Mod 2 licence today - You guys rock! Your professionalism and calmness definitely helped with my nervousness. I had a few different instructors and strangely I found this helped me- the various teaching styles. Sorry if I missed anyone’s name out, however a special thanks to Mark, Steve, Peter, Darren, Helen and the first instructor on my CBT (I was so focused I forgot!) you have all been so supportive and kind and I thank you again for helping achieve the licence. Would highly recommend to anyone looking to do their license. All the best.

Fantastic experience: My experience from CBT to Mod 1 and then Mod 2 was great from start to finish All instructors who taught me seemed very knowledgeable but were also fun and friendly. The pad at Crystal Palace is ideal. Very big and plenty of space for the high speed stuff in Mod 1. The instructors take their responsibility seriously and are not just teaching you to pass your test, but actually be a good and safe motorcycle rider. Highly recommended.

Fantastic experience: It was an absolute pleasure. I have never ridden a manual motorcycle before and learned it within few hours with no stress at all. Highly recommend, the team is super professional.

Negative experience: Extremely disappointed. Customer service team give really bad advice. I wanted to learn to ride a scooter so I can ride one on holidays they told me CBT was good to do. Also I told them that I am petite and short, they said it would be fine. It was not fine, the bike fell on me a couple times, it was super heavy. then on the CBT day, they mentioned they do lessons which I was not told about before which would have suited me better. The day is so fast paced that if it's your first time, no way you'll be able to keep up and learn by the end of the day. No adjustments were made for me despite telling them in advance about my requirements my height. They just want your money and don't reply to emails or acknowledge any errors. There is a discrepancy with the instructors and the customer service team. Steve, instructor was nice but too many errors were made with me that I can't recommend this place to anyone. Update: In response to Phoenix, I have contacted and you have not responded.

Fantastic experience: I did my CBT with Phoenix in November, MOD1 last week and passed my MOD2 today, couldn't have done it without the help and guidance of Mark and the rest of team. Superb training centre.

Fantastic experience: Fab taster session, great teacher gave clear instructions and explanation, positive and easy to talk to. Would have been easy to underestimate a new pupil but felt listened to, encouraged and pushed to improve.

Fantastic experience: From zero experience to 100 experience in one day. I passed my course first time. Was lovely feeling. Thanks to Instructor!

Fantastic experience: I started my formal training with Phoenix Motorcycle Training at Crystal Palace in Dec'23. Before I started, I had numerous questions which were handled very patiently by the office team members, Helen, Steve, Mark, Steph and Lisa throughout Nov'23 and beyond. All of them very courteous, polite and helped me all the way long till I passed my Mod 2 exam last week. I started my practical session in Dec'23 with the CBT. My Instructor Mr. Lester was a extremely helpful. He not only went an extra mile in showing the tasks but also made them look a lot simpler and provided real life tips to improve handling skills. Next step was a big bike session which I attended with Chris. Chris is a great person. He let me have full freedom with the bike on the road on the day and from time to time kept on passing me tips on the radio on how to improve further. On the next session, my instructor Ken (if I remember the name correctly) helped me improve on my lane positioning and observation skills, especially with the delivery riders and the way they ride on the busy roads and also helped developing the lane filtering skills. These improvements on the day really boosted my confidence and by the end of the session I was a lot more confident. Next was Mod 1 preparation. Sam was my trainer for this. His pre-training 30 minute classroom guidance set the tone for the day. He took to the road session first and watched for a while and gave valuable inputs to improve further. His training was so intense that it helped clearing Mod 1 in the first attempt. The last was Mod 2 training and Steve was my trainer. What can I say about Steve, he is cool as a cucumber and let you have your own freedom and comfort while riding but also ensures that right kind of learning is happening. Steve took me to all possible test routes on the day and showed/warned about the areas/spots where people often make mistakes and told about how to avoid them. To be honest, I also did some of the same mistakes on the day but learned quickly how to avoid them when we went to those spots again. Now I have passed my Mod 2 and gained a full A license. Whatever I say or write for the entire team would always be very less. I would like to say thanks the entire Phoenix Team for all the support, encouragement and guidance provided to me throughout this journey which I thoroughly enjoyed. I would recommend Phoenix Motorcycle Training to anyone who wishes to pursue motorcycle riding.

Fantastic experience: I gave 5 stars because of the patience and understanding my instructor Darren had for us. Also the light humours the instructor had really did allow me to enjoy learning something I've never done before that gave me extra confidence to complete the course.

Negative experience: Worst place to do your cbt at don't waste your money at this place You have to book and pay at least 3 times to pass your cbt instructors are not good especially Darren he has no patience while you're on the road ride he shouts and gets angry because of his behaviour you make mistakes Peter is a good instructor I was on the road ride with him and I made zero mistakes and I passed the cbt after paying 3 times

Fantastic experience: I did my CBT with Phoenix motorcycles 18 months ago based on a recommendation and it was impressive. 18 months later i came back to do my full license with them and the level of training and teaching was remarkable! Super patient team, super informative, and super friendly they break down the exercises you’ll do for your test and take you on test routes and really get you comfortable on the bike. I ramble and ask a lot of questions and they entertained them all! And i’d like to shoutout to everyone there but especially Wynne, Ken and Mark! Riding out on the road with those instructors on separate occasions i felt extremely safe, clear communication through the ear piece every time! And also the lady from the phone who again was very patient and bubbly and kind! Thanks guys

Fantastic experience: Very happy with the overall experience. Peter was the instructor for the majority of the time and passed each exam on first attempt. Definitely required the training to ride as i do today

Fantastic experience: Really enjoyed the day. Just did my CBT with Phoenix and was very impressed with the teachers knowledge, and the way they treated the learners. I used to ride a 125 about 10 years but never did my full licence. This was my 3rd CBT and easy the most enjoyable. Will be using Phoenix when I do my full licence.

Fantastic experience: From a complete newbie in November to a full licence rider in February. It was a lovely journey and I'm glad I chose Phoenix Motorcycle Training. They were recommended to me by Jon from Honda Farnham and I guess I owe him a drink. Chris Baker in Ash taught me all the basics and preperared me for my CBT. I bought couple of additional hours of one to one training as I was completely new to bikes. Great instructor, very calm, soft spoken and patient. I was a little bit hesitant leaving Chris to do my MOD1 and MOD2 in Crystal Palace (specific dates I requested were only available there) as it was a long drive, potentially more difficult part of town to ride about and quite frankly I did not know what instructor I was going to get. The name of my instructor was Ken. An absolute gem of a guy, very professional and good sense of humour. He picked up even smallest mistakes, sometimes he saw them coming and kinda stood back to let it happen then would discuss it in great detail. I absolutely love this type of learning, each mistake I made was another step forward - I was focusing on not repeating them again. Ken is clearly a very experienced rider, he's got a sixth sense on the road, his anticipation ability is on another level. He was very protective of me on the road, I often found him pulling side by side to shield me at hazardous junctions and roundabouts. I was learning from him at each turn, each maneuver and discussing all scenarios was really fascinating. I went through MOD1 without a single fault and 4 minor faults on MOD2 (allowance of 10) only because I tried to impress the examiner too much :)). Overall I did not find any of the tests difficult or nerve wrecking, on the contrary - it was a pure joy. I am certain this is Ken's school of riding, you just can't fail if you listen to him. I am sure he is a great asset to their business. Phoenix Motorcycle Training also has a nice bunch of people on the other side of the phone whenever you need anything at all. Steve was really supportive, encouraging and God knows how he sold me Crystal Palace despite 2 hours journey each way. Helen and Mark were also very friendly and kind, wishing me luck. I will direct any friends to Phoenix, they are simply the best. A word of advice for any new students: if you can - ask for Ken.

Fantastic experience: Very very good experience with phoenix and their team I’m sad to say that I cannot do no more training as I’ve completed everything up to its standard untill my full A but it’s a sad feeling not being able to see them again I will defo pop over to see how everyone is doing but if you want to learn how to ride PROPERLY this is the centre u want to go to

Fantastic experience: Recently passed my CBT and have to say the experience was excellent. Staff willing to go above and beyond to help you throughout the day. If you're willing to learn they'll make it possible. Can't recommend highly enough

Fantastic experience: I had the pleasure of learning from the fantastic instructor Nick at Phoenix Motorcycle Training, and I can't recommend him enough! Nick's passion for teaching and extensive knowledge made the entire learning experience enjoyable and valuable. His patience and clear communication were instrumental in boosting my confidence on the road. Thanks to Nick, I not only passed my motorcycle training with flying colors but also gained a newfound appreciation for safe and skilled riding. If you're considering motorcycle training, look no further – Nick at Phoenix Motorcycle Training is the instructor you want by your side!

Fantastic experience: Did my full license (A2) with Phoenix, the instructors were professional, helpful and really did want to see me pass. Huge thanks to Ken, Wynne, Mark and Steve.

Fantastic experience: I couldn't have hoped for nicer instructors. I passed my A Licence a couple of weeks ago and it felt like a dream coming true! Thank you so much to Mark, Sam, Nic, Peter, Ken, Marc and Wynne at the center, to Helen and the man I spoke with over the phone for being so accomodating and supporting. You've all been extremely helpful, patient and knowledgeable and I loved every single minute of it. I honestly couldn't recommend this centre and its brilliant instructors enough.

Fantastic experience: All of the trainers here are encouraging and make you feel welcome. I only originally attended to complete a CBT and ended up taking it all the way to full A license. Also passed first time on Mod 1 and Mod 2 and I have no doubt this is due to the exceptional training I received

Fantastic experience: Did a TFL one to one training session with Marc, it was great!! the setup is done well at the centre easy to find and easy to check in, the instruction was great, very friendly, clear instructions out on the road and lots of really helpful tips and advice. I'll definitely come back here when it's time to do my full license.

Fantastic experience: Cannot emphasise just how good these guys are. A month or so ago I had never ridden any motorcycle, and yesterday I passed my full bike license test first time with 3 minors. In total I only had 3 days of training (half a day of which I missed due to illness) and I still went into every test feeling confident that I'd had all the help necessary to pass. Thanks so much to the whole team.

Fantastic experience: Great team at the Crystal Palace site - friendly and helpful particularly Mark and Wynn who I was instructed by. I passed my full licence, which requires some proper training to get through the Mod1 and Mod2 bits.

Fantastic experience: Every instructor I worked with were very polite and helpful. I never felt nervous while training with them. I would recommend anyone to start their training with phoenix.

Fantastic experience: I would encourage anyone looking to acquire their full license or any sort of motorcycle training to use the team at Phoenix, they have great facilities and are fantastic at teaching all levels. I was able to get my full license after a year of riding and the training that Phoenix provided was brilliant.

Fantastic experience: Despite my initial setback, I must say that the Crystal Palace branch turned out to be a fantastic experience. I thoroughly enjoyed Steve's teachings and banter; he's not only witty with his one-liners but also incredibly smart and supportive. His patience was commendable, and I found his colleagues to be equally pleasant. I've learned a valuable lesson about not judging companies too quickly before actually experiencing them firsthand. Yes, my lesson was canceled last minute, but it was well worth the wait. I highly recommend anyone to go there; it's truly a great place to learn and grow.

Fantastic experience: Want to say thank you to Ken, Steve, Marc, Peter and Wynne for their guidance and the rest of the Phoenix team. I would recommend any learner book their training here as they take the time and effort to make you become a safe rider. Passed my Mod 1 and Mod 2 first time with no faults!!!

Fantastic experience: Great experience, after a few 1 hour training sessions I went from never being on a bike to figures of 8 and other manoeuvres. Passed my CBT first time, thanks to all the excellent and experienced instructors - Marc was particularly good for the CBT, made it a straightforward and enjoyable experience.

Fantastic experience: I can't thank the team at Phoenix enough! From Lisa helping throughout booking to the training team. The "Steve's" were great and in particular Mark was fantastic! A calming influence in what I beleive was a stressful situation. Very encouraging and knowledgeable, a great teacher! Thank you so much!

Fantastic experience: We had a taster lesson with Steve in June before we hired electric bikes on holiday. I would not hesitate to recommend this team to anyone looking to have lessons. Steve was incredibly patient with us (mainly me) and the advice provided was excellent. He gave us some good advice and the taster session gave us a really good feel for using the bikes on the island we visited (there were very little traffic). We are by no means anywhere close to being experts but Steve was an amazing teacher, and if we wanted to gain more skills, we would definitely book in again here.

Fantastic experience: Phoenix Motorcycle Training Crystal Palace has an Amazing Team from the Admin to the Instructor!! The whole team giving all information, support, help and very good training that we need from the beginning to the end of the whole procedure from booking the trainings to the DVSA tests. Therefore, I have passed on my Big Motorcycle test. A Big Thanks for the whole Great Team.

Fantastic experience: As i said, i would give 100 stars if i could. Every team member i met was amazing and kind and especially helpfull throughout the day. Sam, Karen and Steve… hands down too you all for the amazing training you gave me and i highly respect you and will be greatly looking forward do be doing my A2 very soon. Thank you for the work you have done ❤️

Fantastic experience: Thanks to all the absolute legends at Crystal Palace who got me from a scared CBT rookie to a confident rider. Amazing instructors who take the time to help you ride like a pro and very much individual focused. So happy to have worked with you all and see you on the road soon.

Fantastic experience: I would like to thank the whole team. Friendly, supportive and very helpful throughout my training. Very experienced driving instructors, I wouldn't recommend any other place than here honeslty.

Fantastic experience: Had an amazing day doing my CBT with Phoenix and my teacher Wynne. He was absolutely fantastic, really patient and very supportive throughout the whole day. He has a very flexible way of teaching and even if you're a novice like me, you'll be fine in his hands. Amazing experience - thank you very much! I'll be coming back soon for the manual conversion!

Fantastic experience: I had a really bad experience with another riding school a few years ago in sutton, however I was recommended to try out phoenix. I had great teachers, pete, Mark and Steve who provided me all the the advice to pass mod1 1st time & mod 2 2nd time due to my silly mistake i made the 1st time which was my fault only. I highly recommended this school to any1 interesting of doing their full bike licence.

Fantastic experience: Excellent Mod1 and Mod2 training. Safe, professional, excellent advice and generally useful riding tips to help you improve your riding, control and road positioning. Cheers team!

Fantastic experience: Came here today (08/08/23) for my mod 2 test and am very pleased to say I passed first time with just 1 rider fault. I can't thank Phoenix motorcycle training for all their help from the office staff booking the lessons/tests to the on site staff. I did my CBT, MOD1 & MOD2 training with Phoenix and highly recommend them if you are thinking about rider training. Thank you all again for all your help and guidance that helped me to pass my test today.

Fantastic experience: Phoenix Motorcycle training really is the best you can get. The team are so helpful, knowledgeable and experienced. I completed my CBT, Module 1 and Module 2 training with them and achieved my full bike licence. I felt fully supported both by the instructors and the team at the office when I had to rearrange bookings etc, they went above and beyond to accommodate me. I would recommend this training school to anyone! Thank you Phoenix!

Fantastic experience: Passed my Mod 1 A2 on Thursday and Mod A2 on Friday. Full day training with Ken on the Thursday, Mod 1 for the first 90 mins and then Mod 2 road training. Very impressed, Ken is a very good teacher, approachable, very clear on the instructions and made me feel relaxed. I don't do much inner city riding and I very much appreciated how his training improved my confidence. Thank you Terry Lynch

Fantastic experience: Im not the one to leave reviews but this is the best CBT training courses I’ve had , I barely knew how to ride a Manuel 125cc the instructors really do take their time with you especially when your in the roads with them so hats off to them, highly recommend them if your looking to get your CBT

Fantastic experience: Really excellent training. All the instructors I trained with were highly skilled, knowledge and excellent teachers. I wanted to not just get through the test but be as safe as possible on the road and this is what I got from Phoenix. Such a professional service all round. Highly recommended

Fantastic experience: Fantastic experience, couldn't be happier and more grateful to the guys at Phoenix. Having come from a traumatic start to my biking journey, they totally wiped all trauma off and gave me all the right tools and techniques to pass both my Mod1 and Mod2 first time, having a great time in the process. Amazing, super knowledgeable team, all with different personalities and teaching techniques. I was very fortunate to work with different instructors, which in the end resulted in a perfect blend of advice and approaches. Already sent my boyfriend to do his CBT with them and get his first bike; he had a super fun day and now we ride together :) thank you Phoenix! Look forward to coming back for some advanced training.

Fantastic experience: Updated now I've passed my full test. I cannot recommend Phoenix enough. The quality of the staff, the kit and the venue was brilliant. The staff were really knowledgable and professional. The Crystal Palace location is spacious and allows for safe practise. Anyone interested in doing their CBT or more should definitely give them a call. When I passed my theory they had everything prepared for me on what I needed, the days it would be booked in putting practise days next to test days. I compared this with a friend going through the same process with another company - and he was blown away by how organised it was.

Fantastic experience: I'm happy to share a very positive feedback about Phoenix Motorcycle Training Ltd and their instructors Steve, Mark, and Helen. First and foremost, the team at Phoenix Motorcycle Training Ltd were incredibly professional, knowledgeable, and supportive throughout my entire experience. From my initial inquiry, to booking my training sessions, to the actual training itself, everything was handled with the utmost care and attention to detail. I had the pleasure of working with three different instructors - Steve, Mark, and Helen - and each of them were fantastic in their own unique ways. Steve was patient and encouraging, and helped me build my confidence on the bike. Mark was an excellent communicator and provided clear, concise feedback that helped me improve my riding skills quickly. Helen was a joy to work with, and made each training session feel like a fun adventure. Thanks to the expert guidance and support from Steve, Mark, and Helen, I was able to successfully pass my motorcycle test. I truly couldn't have done it without them. Overall, I would highly recommend Phoenix Motorcycle Training Ltd to anyone looking to learn how to ride a motorcycle or improve their existing riding skills. The instructors are top-notch, and the training programs are tailored to meet the needs of each individual student. Thank you, Phoenix Motorcycle Training Ltd, for such an exceptional experience!

Positive experience: Thank you so much to the 2 instructors named Sam who did my mod 1 and mod 2 training and Wynne and Steve who took me to my mod1/mod2 test on my most recent attempts where I passed, I really enjoyed my time with them, and feel like I learned more than just how to pass a test. If I had to be really picky with my feedback the only thing I would comment on is how the instructors all seem to have different training methods, for example, last year when I was doing my A2 , I was taught to do slow control using back brake and steady revs by a different instructor and this year I was told to use clutch only . Both methods are valid, but maybe standardise this within the team? The other thing would be the lack of lights in the toilets, and the rough tarmac on the training grounds, but I noticed this was fixed already. The bikes they have are absolutely brilliant, and they're overall a very caring group of people. Can't comment on their CBT training if you're an absolute beginner as I haven't done it with them.

Fantastic experience: All you new CBT certificate seekers. I will recommend this place percent. Waooo what a great team and amazing Instructors they got at this place. My instructor was Ken and i would say one thing. God Bless You Sir. You are the best. When it comes to your health and safety no one will care on the road like these guys will do. Telling you this all with my 12 years CBT renewal experience . Love this place. ❤️ keep up with good work guysRespect. Haters will burn after seeing this comment

Negative experience: UPDATE：Thank you so much for taking the time to reply. As you said, the very nice coach told us that CBT is a training, not a test. We need to be taught knowledge in the classroom and allowed to make some mistakes. After we really understand, we can go on the real road. What is confusing is that the second coach, Peter, did not do this. During the training in the field, when the black brother did not understand and entered the wrong path, Peter yelled at him and asked him to pay attention. I do not agree with this behavior. When white people make mistakes, whether it is on the field or on the real road, Peter would choose not to speak. You can feel the obvious difference within a few hours. If Peter himself or you think he is not a racist, TIME will give you an answer. This may be a problem of communication methods, I hope you can face this problem, because as you mentioned, in the field, on the real road, in complex road conditions, people with little driving experience are not good at driving when putting theory into practice with little practical experience, not to mention being yelled at when he made a mistake, would exacerbate his guilt and make the situation worse. It doesn't matter if you don't get cbt certification, it's just a part of life for us. However, I believe that some of the services you provide don't make me feel enjoyable and protected. This needs some more serious thought. ——————Dividing line —————— The first long-haired coach was very good, very patient and meticulous; However, I don’t know why the white-haired coach named Peter was replaced in the middle. He was simply a racist and kept yelling at a black-skinned man and a white woman. The teaching is also very general, very impatient, I wish the victim good luck, and friends in the future should try to avoid him.

Fantastic experience: I did my CBT with Phoenix in March 2023 and was really pleased with the quality and thoroughness of the training. I was rather unsure on the motorbike at first but the instructor gave plenty of good advice and, after a morning of practice, we were ready to take to the roads. While out on the roads, the accompanying instructor rode defensively alongside, keeping other traffic back and making sure there weren't any gaps where a driver might try and think to push it. I always felt safe and really enjoyed riding around. Pleased to say I passed, too! I'll be back to do Mods 1 and 2 once I have my theory test.

Fantastic experience: Absolutely fantastic experience. I went there for my manual big bike Mod1 and Mod2 DAS training and happy to report that I passed both tests first time. Everyone is super nice, yet very experienced and skilled to make sure you learn the right things needed to get your license. They also have great relationships with the Mitcham examiners, helping you relax since the tests can be a nervous time for everyone :). I highly recommend Phoenix for motorcycle training.

Fantastic experience: I passed my CBT , mod 1 and mod 2 with Phoenix, being 64 it's harder to take things in but I must say they were extremely patient and tolerant with me , especially Steve . I would highly recommend them to anyone wanting motorcycle training

Fantastic experience: I want to share a huge thank-you to Marc T and the Phoenix Team, who took me through my CBT (Manual). From first stepping into the room you could tell Marc was a real character, and his experience as a biker, and an instructor, is invaluable. Marc is hilarious (I'll leave it at that as not to encourage him to tell more jokes and stories than he already does), which made the whole day - even the classroom component - extremely engaging. But where Marc really comes into his own is the practical, and on-the-road training. Marc's passion for biking is evident, and it's also clear that he wants to share that with new riders. I honestly don't know how he keeps up those levels of energy all day long, whilst being super sharp and alert to potential hazards, and correcting poor riding form. He drilled in good habits from the 'get-go', and ultimately the safety of his students is his absolute no.1 priority. I have no doubt that I'll have Marc's voice in my ear every time I approach a roundabout in future, which is both a blessing and a curse (only joking). The road-ride was the most fun I've had in a long time. It's given me the riding bug, and now I've passed my CBT I'll be pushing forward with Phoenix towards getting my big bike license. Thanks again Marc and Team!

Fantastic experience: Best motorcycle instructors I've had. I had to change riding schools for my Mod2 and they were very accomodating. They were very friendly and patient, and explained every mistake and how to avoid them. 100% recommended.

Fantastic experience: They're a great team here - relaxed, lots of fun and learnt skills beyond what was just needed for the tests. Passed my CBT and A licence (Mod 1 and 2) first time. You spend a lot of time riding around the test centre which is very helpful to get to know the roads in Mitcham. Special shout out to Mark who did most of my A licence training - he's patient, friendly and super knowledgable.

Fantastic experience: Fantastic staff and very well organised. Peter Stephens, Steve Bradbury and Marc Terrence were all brilliant and great fun too. Marc in particular who took us out on the 2hr road test during the CBT was fantastic. I felt very safe and in good hands at all times throughout the full days CBT. Excellent back office staff as well whilst booking my next set of courses. 10/10.

Fantastic experience: Absolutely fantastic instructors and such a great place for complete motorbike training school. I recommend Phoenix motorcycle training centre 100%. Fabulous experience and very friendly environment to achieve your goals without any unnecessary pressure. Keep it up guys. Well done. Cheers!

Fantastic experience: Alex was so lovely, funny and professional. He was very understanding and patient with me and made sure I understood everything clearly during the CBT training. He always explained everything concisely and would always go over anything I needed help with, to ensure I fully carried out the manoeuvres correctly, and most of all made sure that I was safe, which really helped increase my confidence on the main road ride. He is a very pleasant and respectful Motorcycle trainer. I wish him all the best

Fantastic experience: Great team and service with excellent results. Even got me to get my license first time around and thats an accomplishment by itself. You won’t find a riding school like Phoenix anywhere in London.

Fantastic experience: I passed my CBT with Ken and Alex and had a try ride session with a different instructor. They are all amazing! Knowledgeable, supportive and patient! I had a great experience and highly recommend the centre.

Fantastic experience: Th team at Phoenix motorcycle were excellent. I was hesitant about doing the road section of the course but once we got onto the road the communication from Marc was clear and became second nature. Highly recommended. Big tip is to wrap up warm if your doing this in winter. Also, bring your food for the day, only tea and coffee is provided and its a long day. The toilet facilities leave a lot to be desired, but i know this isnt Phoenix fault.

Fantastic experience: I have done my CBT with Phoenix at Crystal Palace a few times now with a couple of different instructors. I can honestly say that each one of them guys are brilliant. when you first arrive in the morning you get to talk with all of them. They are so friendly and make you feel very welcome. They give you plenty of confidence boost and offer plenty of advice. The training itself is very helpful. They explain a lot and make sure that you are aware. they put a lot of time and effort into helping you don’t think I could do my CBT anywhere else. I’m sure there are plenty of places but I feel so comfortable at Crystal Palace. Would highly recommend them. Want to say a massive thanks to the guys and hopefully see you when I do my big boy license. Cheers guys Lee

Fantastic experience: Highly recommended. From CBT to advanced training they cover all levels. Excellent people & great patience in coaching from the instructors. Special thanks to Mark & Ken who trained me. Cant thank them enough. Lovely & friendly environment. Top quality bikes.

Fantastic experience: I got into motorcycling later in life (mid fifties) and came to Phoenix for DAS training. I’m probably a typical mid-life crisis noob biker, I don’t drive, only got my CBT last year and have a tendency to massively overthink everything - in short, probably their worst nightmare. The guys at Phoenix/Crystal Palace were consistently patient, worked around my limitations and got me through the test (3x attempts at Mod 1 (ouch!), first attempt Mod 2). The training centre has a good range of quality bikes (inc. Honda CB650R & Triumph Trident 660) and the office staff were always very friendly, helpful and responsive. A great crew and a safe pair of hands if you’re looking for DAS training in South London.