Bill Smith Motors

Fantastic experience: Just received delivery of my Suzuki Burgman Street EX 125 and I must say what a hassle free experience from the presale and sales advice given by Steve, the top box advice given by Phil and the collection/delivery service provided by Alan. I cannot recommend these guys enough for their excellent service. Thank you.

Fantastic experience: First class service

Negative experience: We have bought hundreds of bikes from Bill Smith over the years and had no problems. However, since everything has moved to Christleton the Sales department has hit rock bottom. The new woman on the desk is rubbish. She is rude and so unhelpful. It's not just a one off either, every time we go and ask for help with something she just isn't interested. Come on Mark get a grip of your new staff. We try to avoid having to use them if she is on the desk which is very sad as I have been dealing with Bill Smiths since way before Mark was a twinkle in Bill's eye.

Fantastic experience: Excellent range of bikes

Fantastic experience: Great experience from initial inquiry to collection of my new Honda , highly recommended thank you

Fantastic experience: After the new Triumph dealership went pop. , I called in with an engine light warning on my new Rocket.yesterday. They put it straight onto a diagnostic machine, reset the CO2 sensor within ten minutes. Excellent service

Fantastic experience: Nice friendly staff, clean showroom and environment

Fantastic experience: I had a really good experience buying my first big bike from here. I expressed interest in one of their used Honda bikes and dealt mostly with Ash, who was very patient as I was sorting out the sale of my old bike and arranging a date for collection. On the day of collection Ash and the team were very helpful and considerate of the fact I had a long journey to get home and spent as much time as I needed showing me around the bike and were happy to answer questions. I'm very happy with the bike and I wish I lived closer to this excellent dealership!

Fantastic experience: Outstanding service from start to finish. Wayne was the salesman and I purchased the HD Road King as in the pictures. Got it transported to Glasgow where I would then ride it home to Inverness the next day. Unfortunately the clutch packed in on the journey north. That was no fault if BillSmith Motors. Even though I was about 400 miles north of there location we kept in touch where they organised with a local dealers. Mitchell’s Motorcycles in Inverness. A new clutch was fitted and now everything is hunky dory. Five stars all round and a pleasure to deal with

Fantastic experience: Absolute first class from all at BSM. I purchased a Honda CBR 650r from Ash great customer service very knowledgeable and helpful when choosing my new bike. I’ve taken it for a first service today and the guys in the service department were amazing. All round great experience.

Fantastic experience: 2 years ago I bought an Alpinestars Goretex touring suit, I’ve had them before and are usually superb, I also have mostly Alpinestars riding kit as it’s usually so good and comfortable. Anyway, the suit started leaking water and I was getting wet and on Sunday I got soaked to the skin, not good for a goretex suit. Anyway, I spoke to the lovely lady in clothing who contacted the AS rep, and even after 2 years AS said to replace the suit. I couldn’t have asked for better service from either the lady at Bill Smiths or from AStars. One extremely happy customer

Fantastic experience: Good new and used bikes on offer. Anybody got money saved up. Or forego your annual £20K ISA and maybe buy a bike.

Negative experience: Bought a new suzuki from here. Was promised a deal with an exhaust this never happened was told they never agreed to this but they did. Also when I took my part exchange in they failed to register the bike to themselves for 2 months. I had to contact them to tell them to sort this out with the dvla. This resulted in me paying tax for a bike to sit on there shop floor. All in all a pretty poor effort from Bill Smiths I would never buy from them again after this experience. UPDATE!!!!! Now they a threatening me with a solicitor for leaving a truthful review on Google. UPDATE 2!!!!!!! This is the people you are dealing with at bill smiths. I don't need to blame anyone I'm just letting honest people know of my experience with this company. You also forgot to answer as to why you didn't register my trade in bike with the dvla for 2 months?

Fantastic experience: Excellent service from all at Bill Smiths. I’ve had a brand new bike and a pre owned from them. The pre owned one had a few issues which were sorted out with no quibbles, so pleased with the positive attitude and superb customer service.

Negative experience: Only giving 1 star as after months my partner actually did get a refund on his TZR250 sold to us as faulty. Was in the garage for months. Trying to get to speak to anyone was nigh on impossible. Trying to get an update was the same, and this is after paying 10K for a motorbike from them. Calls and emails ignored. When we did eventually get to speak to someone ( the manager ), his attitude was absolutely horrendous. We only managed to get a refund ( which we were legally entitled to ), once we had contacted a solicitor to go down the small claims court. Absolutely shocking customer service. I suggest some customer service courses are attended by management. Posting this review months after, as someone we know also had a bad experience, and at the time of ours, I was told to remove my bad review! Not any more, now reposted.

Fantastic experience: I needed a new helmet and clothing, dealt with Gaynor who is in charge of the vast clothing section upstairs, she is so switched on regarding their stock, purchased helmet gloves, jacket and trousers, a great experience dealing with someone who knows what she is doing and I am a very happy customer thank you Gaynor you are a star. Michael

Fantastic experience: Went with a friend to look at a second hand Harley. The new showroom is very impressive with a massive selection of different make and models. The staff were friendly and knowledgeable without being pushy. My mate came away with an immaculate Road King and a big smile. A*

Negative experience: Appalling attitude from the business manager after sales complete .. we had a few issues so sent an email only for my husband to be spoken to in a very disrespectful manner, telling us that what we stated about the delivery was incorrect - we have cctv footage ! We were given a time of delivery and because it was late the manager basically said it’s not the end of the world !! No maybe not but we had plans and cut them short to get back for said delivery. The lack of customer service is disgraceful .. and the arrogance of the manager is disgusting. We should have read the reviews before even going near this place !!

Fantastic experience: Recent purchase of a bike and tank bag. The bike was exactly what I wanted and I needed it quick for a European tour as my old bike had a fault I couldn't fix in time. Normal delivery time was 7 to 10 days but was ready in 5. Bag cost was equal to the best price I could find anywhere.

Fantastic experience: The best place to buy a new or used motorcycle. Really helpful staff and have made 2 new motorcycle riders very happy. Decent selection of clothing, helmets, and anything else you need to ride.

Fantastic experience: Great guys. Great service. Great bikes

Fantastic experience: Knowledgeable, competitive and helpful.

Fantastic experience: R.I.P Bill Smith you are the one who set me off on my motorcycle raceing path. And the guy who showed me how to take part in the TT Racers...

Fantastic experience: I popped in late this afternoon to ask for some advice from the service department. I have a VFR800X CROSSRUNNER, which unfortunately I allowed to fall on it's left side on Monday. The R&G crash protectors did their job and saved any major damage occurring. Unfortunately the end of the gear lever snapped off. I was in the area (visiting my mum who is in a care home) and popped in to see how easy it would be to replace the lever. The chap I spoke with on the Service Desk was very helpful, describing the threads on connecting rod and how to detach the old one etc. Many thanks! When I'm next looking for a new bike, I'll definitely be looking at Bill Smith!

Fantastic experience: recently bought a GSXR1000 from here. whilst being PDI'd they found it wasn't running spot on so spent quite a bit of time finding the fault which was hard to trace, but the workshop guys - Lee and Mike were very thorough and fitted lots of parts and supplied the bike in perfect condition, rides superbly. thanks to Wayne in sales for keeping me updated on progress and the boss Mark for not cutting corners and suppling a great used bike at very sensible money. as a reward for my patience Mark said he will give the bike a service free of charge next year which was very decent of him.

Negative experience: Hi Bill. Hope you are well. Great move to this new site. What's going to happen to your old site? Unfortunately, when I arrived it was 10 minutes before 6. The staff had already closed all the tills and those were left were on their way out. So I did not get served. I will go to Northwich tomorrow. Just needed a cheap helmet for a demo. Edited : Thanks for the response. For the avoidance of doubt, I arrived 10 minutes BEFORE closing. Regards

Fantastic experience: Purchased my 2006 Fireblade from these guys and they have been absolutely faultless from start to finish. I will definitely use this place in the future.

Fantastic experience: A big shout out to Bill Smiths of Chester. After months of looking for the right bike for me, I found it in Bill Smiths showroom. A 20 year old CB1300! The old girl is in stunning condition and real credit to its previous owners. Dave Davies, the showroom manager, couldn't have been more helpful. They were happy to correct a couple of minor faults. The bike was given a fresh MOT and a Service. They popped a new rear tyre on at there own discretion. I picked it up on the first sunny day. It even came with a full tank of fuel. The bike first caught my eye back in January. Not really wanting a 20 year old bike, my search continued around all the big showrooms in the North West and the Midlands. But the old girl had got into my head and I was comparing everything I saw to the unusual CB1300 sat there at Bill Smiths. I'd definitely recommend the team at Bill Smiths. Thank you!

Fantastic experience: Fantastic service.. Super friendly.. Sorted me with what I wanted.. Even made fuss of my #lola #staffydog

Fantastic experience: Great dealership, bought 3 bikes from here and first class service and afterservice

Fantastic experience: Came in for a new front tyre a couple of days ago. I've only got a 125cc. Also had a couple of services here. The staff at the service desk are great, very friendly and always explain what the cost will be up front. Also the mechanic with the beard who worked on my bike obviously really knows his stuff and has previously diagnosed a fault on my bike and explained it to me himself. Highly recommended bill Smith Chester

Fantastic experience: I very recently bought an Indian Scout Bobber from your dealership. Where necessary, I firmly believe in challenging poor customer service, but conversely I think it just as important to highlight great service. When I initially thought about purchasing an Indian, I went to MCO in Orrell. Without going into too much detail, their customer focus was absolutely woeful. The sales chap was disinterested, unfamiliar with the brand and even admitted to breaching warranty practices. I returned to the Indian website and fortunately found yourselves, fairly local to me. I’ve had the pleasure of dealing with David Davies from discussing the specifications of my bike and pricing from the start. I have to say it’s been an absolute pleasure to deal with Dave through a couple of visits and several phone calls. He’s always been courteous, very friendly, professional and thoroughly knowledgable about the Indian brand. One of my friends was thinking about purchasing a Royal Enfield and I had no hesitation in recommending he speak with Dave. He went on to actually take delivery the same week I did with mine. We’ve both said how refreshing it is to experience such great service and attention. I’m quite certain he’s a highly valued member of your staff and deservedly so. Once again many thanks for such a positive sales experience. Reply from Mark Smith: Hi Mark Thankyou so much for taking the time to drop me a email, as a family business feedback like this is so appreciated. We are new to Indian and love the brand even though still finding our feet the team especially David have very much embraced them . I hope you enjoy your bike ,and also thankyou for recommending us to your friends, as a small team we don’t always get it right, but the team try all they can to deliver the best service as they are very passionate about the industry we are in. You maybe aware er are moving to a new showroom the end of this year, we will invite you and your friends to the opening , so hope you can come.

Positive experience: Purchased a brand new bike, bit of faff sorting things out but got there in the end. I do understand the sales team are busy but getting asked the same questions over a number of days makes you think do they know what they are actually doing? Prior to collection asked about a few accessories, but this was never fully replied too was just advised to mention them at the first service and we will sort it out. Anyway after numerous attempts to try book the first service, no answer on phone and on a personal visit were the service staff member was on the phone for over an hour and could not bothered to even acknowledge my presence i did find this funny because when i phone no one picks up and that if you can actually get through in first instance, i left and booked bike in at another official dealer with no hassle and no standing around. All in all i go elsewhere in future.

Fantastic experience: Service superb, staff cheerful and friendly. Just popped in as passing, will definitely visit again. Would recommend to any biker.

Fantastic experience: Really nice people here. Well looked after. Thanks Wayne and team. Highly recommend.

Fantastic experience: Very good collection of motorcycles. Very professional and knowledgeable staff. Purchased my brand new Royal Enfield Classic 350 along with some accessories as well.

Fantastic experience: This place is heaven for motorcycle lovers here in Chester, UK as you can buy various types of motorcycles from this shop. Lower CC motorcycles to thousand or more cc like Suzuki Hayabusa, you name it, you will get it here. More importantly, you can get used motorcycles as well at a much cheaper price. If you need after-sales or servicing for the bike, the garage is also here. So, it's a complete package, and I loved it.

Fantastic experience: Really good customer service from a gentlemen called lee, called in with a puncture and lee and the team wer really helpful! Highly recommended!

Fantastic experience: Great staff , great bikes and best of all family business which keeps it personal and with the best customer service around. Very much recommend this shop for bikes .

Fantastic experience: Nice service I recommend

Negative experience: Ripped off, damaged bike, and left the garage unsafe! I strongly recommend you avoid using Bill Smiths for serving your vehicle. I brought my mint condition MT-07 in for it's second service, and left with scratches on the front and rear rims. There is also a 1 inch deep scratched in my centre tank plastic. They refuse to acknowledge that the issues were caused in their workshop - despite no one else working on the wheels. It took over a week for them to reply to me, and I had to chase them down by going to the shop, emailing, and phoning multiple times. On top of this, the person who worked on my bike left brake grease on my tyres! This is incredibly dangerous. Lee also suggested I had my tyres changed somewhere because they looked too new, I had to point out the 1mm tread difference between the front and rear tread pattern. Surely this is obvious? I paid £180 for an oil and brake pad change (which didn't need doing), and left with damages to both rims, centre tank plastic, and grease over crucial safety components.

Negative experience: Very expensive over £200 for the first service on my new honda. It should be around £130/140. Best to shop around! Also said they did a coolant check, yet my reservoir is on low

Fantastic experience: Stress free.... Nice guys especially the tech who did my bike

Positive experience: Unfortunately today at lights I dropped my vstrom breaking left side foot peg.This was a bummer as I was travelling to Wales. I ran the bike to bill smiths spoke to a Machanic thier he advised me to speak to Lee in the showroom which I did. Lee found a spare footrest and fitted it for me saving the day. asking lee how much I owed him he replied nothing. THANK YOU SAVED THE DAY !!

Fantastic experience: Bought a bike after visiting a different dealer in Chester and getting an awful experience. Bill Smith is an old school bike dealer and is so much better for it.

Fantastic experience: During my second visit to Bill Smith Motors, I was reminded once again why I'll definitely be returning. The team here is unparalleled in friendliness and helpfulness, making every interaction a pleasure. Their customer service consistently hits the mark, ensuring that every visit is smooth and satisfying. Plus, I can enjoy working on my laptop in such a nice environment! Highly recommend for anyone in need of motorcycle services!

Negative experience: Uncomfortable experience I am currently in the market for a new bike and a couple more clothing bits. I popped into Bill Smiths after watching the BSB testing at Oulton Park. I’m not sure if I was profiled for wearing a black rain jacket (it was raining), and my hood was down obviously. I wandered around the bikes, and I was greeted by one member of staff. Who was friendly and polite. I then walked into the clothing department, were my every move was watched by a female behind the counter. After beginning to feel uncomfortable that she had stopped what she was doing with another member of staff to watch me, I asked if she was okay, to which she repeated the same back to me. The starring continued and so I left the store. I’m very disappointed as Bill Smiths is my local dealership and I was hoping to use them in the future, but I won’t be parting with any cash after that customer service experience.

Fantastic experience: Husband buying new bike. Excellent Assistance. Very knowledgeable. Great service. couldn't want for more.

Fantastic experience: I bought my first new bike with Bill Smith’s, really good experience from beginning to end. Not pushy salesman at all, allowed me all the time in the world. They were happy to let me test ride a bike for an hour first, which ultimately got them the sale. They always have a really good selection of bikes.

Fantastic experience: Excellent customer service, very friendly and helpful staff. Bike in for service and MOT, all done with good communication and decent prices. Will definitely use again when needed. Good selection of both new and used bikes if you are in the market, now a seller of new Indian Motorcycles. Also good selection of clothing and accessories.

Fantastic experience: Very pleased with the service I received, I would recommend this company to anyone interested in purchasing a bike, honesty and professional service

Positive experience: Nice place But ...ouch.. expensive even for a dealership ... you'd think it was owned By Harley Davidson.. good stock ..

Fantastic experience: Ive never been but donno how to get in touch aha don’t suppose u have a motocross engine for sale for rmz250 4 stroke engine 2010 and how much or if u dont do u know where i could get one from

Fantastic experience: Have just purchased a Kawasaki Versys from Bill Smith Motors and I have say the service I received was absolutely fantastic - The sales team are great to deal with - Nothing is too much trouble - Really friendly and extremely helpful - Great company to deal with -

Fantastic experience: Used the workshop for some diagnostic work. The technician was knowledgeable. Jon on the service desk was very helpful, produced an estimate and emailed it to me, as & when he said he would.

Fantastic experience: I am so very impressed with the service that we receive here. Everyone is so helpful and interested in what we need to have a positive experience.

Fantastic experience: Lots of new and used motorbikes for sale and helpful staff who aren't pushy

Fantastic experience: Been here lots of time, it's pretty well stocked with bikes and nice staff

Fantastic experience: Very nice place, big selection, staff helpful Annnndddd They let you sit on the bikes

Fantastic experience: Born again biker and my previous experience of Bill Smith's was in their place off London Road in Liverpool when the man himself stalked the showroom as king of all he surveyed. Slightly disconcerted by the sprockets and brake disks on display in lighted glass cabinets but the service department was efficiently managed and competitively priced compared to nearby Honda franchises and they looked after my bike well, so no complaints.

Fantastic experience: First time buyer with these guys. Nothing but amazing to deal with. Rang about viewing a bike same day. Shown around the bike. Deposit left next day. Bike ready within a week. Pick up was great. Final paperwork flew smoothly. Huge thanks to Dave and Kieran for the help with bike. Absolute made up and loving it!!!

Fantastic experience: I have used Bill Smiths several times, buying and trading in bikes as well as getting my bikes serviced. I’ve always been well looked after and the bikes I’ve purchased (both new and secondhand) have been top notch. They are a busy dealership and on occasion I’ve needed to chase them up but never to a point that it’s become frustrating or overly inconvenient. On the whole, they are great and wouldn’t have been in business as long as they have if they were less than good.

Fantastic experience: Bill Smith Motors helped me out of a fix! To cut a long story short, I had a bad experience buying a bike (2012 Triumph Tiger 800) from a 'Motorcycle Supermarket', which shall remain un-named. I'll spare the reader the whole saga, but the problem was finally resolved after 3 months, after which the warranty was spent. I decided to treat the bike to a dealer service, to re-baseline the maintenance; an MOT was also due - Bill Smith Motors was my nearest Triumph dealer. Unfortunately, the service uncovered a few serious problems, a (beyond repair) heavily corroded radiator being the most serious. This was 'serious' in a financial sense, but more problematic was the lead-time for replacement parts - 6+ months. The problems were MOT failures, so I had a bike that I couldn't ride for 6 months or more, as well as a significant parts & repair bill, and of course I couldn't sell the bike privately in that condition. James (service & parts) was very helpful indeed, and we discussed options at length, but it was clear to me that owning a bike that I could not ride was intolerable, so I asked if there was any possibility of 'cutting my losses' with an exchange of my bike with one of their bikes - I had spotted a near-identical (a bit newer, fewer miles) Tiger in their used stock. James put me on to Kieran in the sales department, to discuss whether this was possible. I have to say that Kieran couldn't have been more helpful, friendly and cheerful! He looked into the relative values of my bike against the 'new' Tiger, and came up with a reasonable 'price to change' deal, which included the cost of the repair that I would have had anyway. So, BSM took on the old bike and its long lead-time repair, and I rode away on a shiny 'new' Tiger! Yes, this episode cost me a few quid, but I was far happier with this result than the dismal alternative option. Thanks very much Kieran, James and BSM! When I'm next in the market for a new bike, BSM will be my go-to dealer. Cheers, Trevor.

Fantastic experience: Saw John in the parts department looking for a Hex bolt for my Triumph that is now obsolete. He went out of his way rummaging through a box of spares to find me one similar that did the job just perfect. Gutted to hear that Triumph are discontinuing their association with Bill Smiths after many years and that customers like me will lose out on the kind attention of dedicated sales staff like John and the rest of the team at Bill Smiths Chester. Thank you so very much.

Negative experience: Very disappointed with their reaction when I was stranded on my Triumph a d they said not only they could not help with recovery (fair enough) but if I got my bike recovered to them they would charge storage!! My bike was actually due there for a service the following week !! Never going near them again. Terrible service !

Fantastic experience: Bought my first big bike here about 14 years ago, great sales team, lots of help and advice. I do think and feel that they wouldn't sell you a bike if it wasn't for you. I dropped in with the full intention of buying a Triumph Tiger 660, only to my grave disappointment that not only did they not have one but as of the first of September they were no longer a Triumph dealer, something to do with Triumph wanting to sell themselves and keep all the profits, good luck Triumph think I'll go for a Yamaha Tracer, Bill Smiths sells them! Great dealership all round

Fantastic experience: A good range of bikes and clothing. Staff are helpful and friendly.

Fantastic experience: Nothing but first class experiences here. Bought my Speed Triple great experience. Guys in service department great. Lady in accessories very friendly. All on all a great dealer.

Fantastic experience: Second visit th Bill Smiths, this time a first service on my Kawasaki w800. Friendly and polite reception. It was well worth the 50 mile trip as their quote was far more realistic than local. The service didn't take as long as the original quote so charged me less. Call me old fashioned but to me that's good old honesty and integrity. Not a scuff or Mark on the bike so it's a 5 star rating again. Highly recommended to all

Fantastic experience: Ordered a Mutt from Dave - seamless process, top staff and what a bike!

Negative experience: staff are helpful and friendly however i went there to see a bike advertised online as "very clean" and it simply did not match that description. Disappointing.

Negative experience: Horrible experience all smiles and promises when they want to sell you something but when you come in with a warranty issue they don't want to know if you purchased else where. I'll never purchase anything from them. Plenty of other dealers out there without the fake smiles. Wouldn't give them a penny now. I was told I'm not important to them as I didn't buy from them even though it's a dealership for the bike.

Fantastic experience: Excellent customer service. They still have parts to fit to my new Tiger 1200 sport GT, but I'm confident they will get in touch.

Fantastic experience: Just purchased a new bike here, from start to finish was a no pressure, and pleasant experience. All the staff I dealt with predominantly Wayne, kept me well informed and always in a cheerful courteous manner. Very happy with my purchase.

Fantastic experience: Helpful friendly staff.. Good stock of new and used bikes also a well stocked parts and accessories store within the store.. Thanks to Dave and the rest of the team for making the sale of my new Triumph Speedmaster fast and simple.

Negative experience: Where do I start? My husband recently bought a brand new 2022 Fireblade from Smiths Honda - cracking service there by Sarah. Shame the same couldn’t be said for Bill Smiths. I rang on Monday evening and asked to speak to Kieran (sales and finance man), the lady who answered said he was on the phone and took my number to call me back. I want to purchase a used bike for bike rally’s rather than the brand new bike be used. No call back Monday I rang Tuesday, the chap who answered the phone said Kieran was tied up with motorbike handovers and could he help, I explained I wanted to purchase a bike I had seen on Sunday in the store. He said he would email Kieran with my details….still no call back - it’s now Tuesday night!! I guess they don’t want my business? Oh well the £9k cash I have for a bike will be used on another bike I am interested in from CMC Bikes in Cannock. I recently purchased a motorbike from there for my son - absolutely fantastic customer service and a follow up call too making sure everything was in order. Oh well Bill Smiths you’ve not only lost a sale but also my custom along with my husbands and sons custom.

Fantastic experience: Recently purchased a bike from these chaps online. 1st time I've done this. All my fears were put to bed when my new toy arrived exactly as advertised. A very professional outfit and would certainly buy from them again. Thanks Wayne, you are a star.

Fantastic experience: Excellent staff friendly and helpful good advice on clothing and helpful with the fitting size guide as to which size my daughter needed x good stock range and prices to suit most budgets. We will be back again to purchase the next item on her hit list

Positive experience: Loads of new motorbikes Triumph Suzuki Yamaha some less well known models, small amount of second hand bikes coffee machine was quite good quality staff were friendly but not trying to sell you anything there is food to be had outside if you want anything more substantial.They have a Honda dealership on the A41 that is a short drive away

Fantastic experience: Actually I didn't visit Bill's,, I had a lovely Bacon Batch from Fanny's Well worth a visit,, friendly Cook and great food,,

Positive experience: Great stock of bikes and good selection of motorcycle gear, very helpful staff and they will order in for you if they haven’t got the right size

Fantastic experience: I have bad hip but thought it wouldn't get in the way ,well it did, but I have to thank the lad who was running the shop his name was Phil.i think the showroom near Chester City, they did every thing possible, and I must thank you Graham

Fantastic experience: Well laid out showroom and clothing department. Really helpful and chatty staff without any pressure selling. A really enjoyable visit..

Fantastic experience: Bought my first big bike here almost 20 years ago and have been coming back ever since, great service, very friendly staff.

Fantastic experience: Always a friendly service from staff who know bikes. Service parts this time. Oil and filters. Thanks ALL.

Positive experience: Good bike shop with lots of history in racing. Decent selection of bikes, clothing and parking. Walking distance from city Center. Worth a visit.

Fantastic experience: Went to look a at Triumph 1200 And they had a good selection. Many others to get carried away with too. David gave me some timely attention without any pressure or hassle. We may come to a deal. I did like the bike. Thank Bill Smiths It's a great place to visit.

Fantastic experience: Bike serviced month ago before trip to scotland and no issues at all . Excellent service and staff .

Negative experience: Not many Suzuki's on display and I wasn't asked if I needed help once while I was looking for a new bike will use another dealer instead

Fantastic experience: Amazing shop and the staff amazing the 1's I spoke to that is.. The ladies in the lessons section can't thank them enough for there advise and putting up with me for 30mins. Thank you and see you in August for my A1/module

Fantastic experience: just a really good experience from start to finish with Bill Smiths: from buying the bike, Wayne being very knowledgeable and chill, non pushy. To collecting the bike, all shiny and ready. But the most impressive part was the after sale service where I had a little issue with the bike. Superfriendly and instantly solved, no quibble at all.Gareth is a top man.

Fantastic experience: Great lads, good work done on my bike will definitely go back again and would certainly recommend Bill smiths motors, manager was a nice fella explains everything in detail ty.

Fantastic experience: Great staff. No pressure sales from Kieran and Ken. Good quality gear and awesome bike. Thanks fellas.

Fantastic experience: Top dealership. Dave, Phil and the team really do go the extra mile. Nothing is too much trouble. Great selection of bikes, fantastic service and a food and drink truck on site. Ace

Fantastic experience: Annual service on my 765 rs just as every other time I've used Bill Smiths excellent

Fantastic experience: We'd like to give a massive shout out to Wayne and Gaynor for their help with our recent purchase of a bike and new clothing. The covid safety was fantastic and we were impressed with the quality of customer service. Both Wayne and Gaynor made us feel very comfortable. Their experience and knowledge prevented us making errors with our buying. Easy to talk to, very friendly and certainly our 'go to' people for future needs. Personally, i hate shopping but Gaynor made it super easy. Their patience put us at ease. Thank you both so much. See you soon xxxx

Fantastic experience: I'd like to thank Gareth in the service department for sorting out an emergency fix for me and getting me back on the road. Really appreciate you being so accommodating and offering first class service to a complete stranger to your dealership. Thank you for the great service.

Fantastic experience: Like bill smiths. Nice people. Not cheep Get what you pay for. Good quality bikes.

Negative experience: Dreadful attitude from the supposed “manager” of this place. I’ve never come across such rude behaviour in a shop / garage. Shocking! You will not be getting any future business from me.

Negative experience: E mailed x2 asking for prices no reply unprofessional took my bike to Colwyn Bay honda great sevice