5DAY Manchester Intensive Driving Course

Negative experience: Attended 5 days during the month of July/August. Have to say it has been the biggest waste of time and money. The theory side is not massively helpful as you only go through slides and the guy that ran my course for the week didn’t even know half of the stuff. Kept saying you will have to Google that or I’m not sure. I did fail my theory test but not saying that’s the company’s fault, but there no knowledge they are really passing on. After you have done the theory you then go out driving. The same guy that ran the course did my lessons. I found him really rude and not really helpful whilst out driving. He was always aggressive in anything he said. Saying you should know this how do you not know this by now. He spent the whole week slagging off my previous driving instructor and not teaching anything new. Since completing the course I have not even heard a single thing from the company. No offer of doing my theory again. Just feel like it’s a missive amount of money to spend to not even get the help needed. Just have a serious think before spending money with the company as they don’t seem to even care about the students. Just about taking the money and that is all

Negative experience: I am emailing regarding the complaints regarding 5 day. Firstly they wouldn't re arrange the week as I had Covid. They told me I can still come in with Covid even though I was ill in bed for the two days therefore I missed the Monday and Tuesday which I didn't think was right when so much money has been handed over. I went in on the Wednesday still a bit ill with Covid but I didn't want to waste anymore of the week. We did two hours of the theory in the morning where he was talking through some slides. I wasn't happy as the driving instructor had to google what two road signs meant. I didn't think this was professional as he is a driving instructor. After the theory you then go out in the car to practice the driving side of the course however on the Wednesday the driving instructor said to me he's taking someone on a driving test but please don't tell 5 day as he isn't meant to do this. This meant that I was stood around for 90 minutes waiting for him to finish and then my day finished later which I didn't think this was acceptable. I didn't report this to 5 Day as he told me not to and I'm not the type of person to get people into trouble. When you contact 5 Day can I just say how rude the receptionist are. It was like I shouldn't be ringing to see when my test will be but when you have paid so much money you shouldn't be met with rudeness on the phone. 5 day say they can find the test 70% quicker then everybody else however they ended up booking my test in January! To me this just isn't acceptable and asked them can they not widen the search to a different test centre? They refused and said they cannot do that. I then have had to find a different instructor and re book my test for November in Blackpool costing me more money for a different instructor.

Fantastic experience: I bought my first car today after passing my test in May. Alan Ashurst was my driving instructor and I couldn’t recommend him more. He was so calm and made me feel so at ease from lesson 1. Thank you so much Alan, I looked forward to our lessons every week and have to say I miss them a bit!

Negative experience: Misleading radio advert and customer services staff. Closest to Cardiff is Bristol and no place until 2024. Test waiting list up to 6 weeks. No automatic test cars in Bristol after saying there would be. Theory test scheduled last day of course at 4pm after extensive hard day of learning. Had to make own way to theory test Centre. Instructor unprofessional in his approach and his terminology used and behaviour towards 17 year old disrespectful. Each day was 8am to 10am theory practice, 10am to 12noon driving and 1230 to 230 pm driving. No care or confirmation taken of personal needs and nervousness. Customer services not open in weekends. Had to pay £5 for driving app when already paid £1508.00 for course. I do not recommend. Not worth the price or hassle from staff and instructor!

Negative experience: Did this course just under 2 years ago. Very expensive and not worth the money. They promised to give you a test a lot faster than the DVLA waiting list, however I waited over 7 months for my test and had to pay for extra lessons after the course had finished. Overall spent over 2 grand and still not passed. Save your money and go elsewhere