Sunderland LGV Driver Training Ltd

Fantastic experience: Finally took the plunge after having minibus’s for over 20 years and decided to go for my D1 license with Sunderland LGV Driver Training from my first phone call with the lovely Donna in reception who explained everything and answered every question I needed to know she gave me the confidence to book. I had a lovely patient trainer called David ( Boss’s son ) I was nervous at first but he explained everything yet again and reminded me I CAN DRIVE. So off we went the instructions were clear the route’s were good but busy at times which gave me more experience and confidence which I lacked in dealing with traffic around me. I would recommend anyone who needs training in almost any category to use these guy’s the whole team is amazing and I want to thank you all for my experience oops near forgot to add and getting me my D1 license first time

Fantastic experience: Absolutely buzzing, I passed my class 2 today with Sunderland lgv, huge thanks to Dave Crouch jnr and the team for the guidance, support and professionalism over the past week. Couldn't recommend them highly enough

Negative experience: Unfortunately tried to change my course in life after being made redundant and paid LGV £1500 to start my hgv Unfortunately after paying money I still had to apply for my provisional licence to driver class 1 this never happened through very unbelievable circumstances which I explained to lgv and understandably ask for a refund ( not expecting full) after all I had only did a medical which they arranged which after I had to pay for a eye test costing £45. I was given access to training videos and test videos which you can pay for your self not costing anywhere near £1500. So I spoke to lgv over the phone and was told we only have a 14 day refund policy(when dealing with dvla )but was told that they would put my case forward and hope the director would understand unfortunately I received not a phone call but an email which was very short and sweet saying you sign the contract your getting nothing back which to me makes me feel robbed there is no way LGV can justify £1500 for what I have received bad business Re:your response point 1 regarding communication your system may show only communication on these dates but not all communication was through email as it was more realistic and easier to communicate via phone to explain the situation. Point 2 you state it took me 7 months to get a response from the DVLA does that not prove that a 14 day refund policy is not realistic Point 3 you have stated on a public forum that I have personal issues that you have no evidence of which to me is more slanderous than anything I have in my review Point 4 as per asking for a refund I asked as I don't think in any circumstance does £1500 pay for anything I have received yourselves

Fantastic experience: Passed my class 1 with these today and couldn’t rate the experience high enough. Can honestly say I enjoyed my self.

Fantastic experience: well recommend, very helpful lads dave and david give you training at a ease