Scania Purfleet

Positive experience: Super, káva,sprcha. Co více.

Fantastic experience: Great service

Positive experience: Very respectful staff, plenty of room to drop your trailer for a quick emergency job,

Fantastic experience: Can't thank these people enough for the high quality of service,came in yesterday with accelerator problems they provided me with coffee,hot shower even a bed for the night,very friendly and helpful staff keep up the good work folks

Negative experience: I recently took my grab lorry to Scania for an MOT, and unfortunately, the experience was far from satisfactory. From start to finish, the service provided did not meet the professional standards I expected. Upon arriving for the MOT, I was informed that 4 tires needed to be changed. Wanting to verify the condition myself, I requested some photos of the tires. To my surprise, I was told that there would be an additional charge for taking and providing these photos. This seemed unreasonable, especially considering the significant cost of tire replacement. After reluctantly agreeing to the tire change, I returned to pick up my grab. Shockingly, it was fully loaded, despite being empty when I dropped it off. This was a major inconvenience as I had to spend another two hours waiting while they figured out where to tip the load. This situation was both time-consuming and frustrating, demonstrating a clear lack of organization and care for customer property. Adding to the frustration, I discovered that the safety nuts were missing. Instead of being properly installed, they were left in the cab. This oversight could have had serious safety implications. I then had to wait further for the staff to install the safety nuts, delaying my departure even more. Overall, my experience at Scania was disappointing. The lack of transparency, the inconvenience of the unexpected load, and the oversight with the safety nuts reflect poorly on their service quality. I hope Scania will take these issues seriously and improve their processes to prevent such experiences in the future.