5DAY Birmingham Intensive Driving Courses

Negative experience: My son has been waiting over a year for his test . When he called 5 Day his position in the queue had not changed from the last time he phoned over 6 months before. He will soon have to take another written test . Absolutely joke

Negative experience: I completed a 5days course in January 2023 and think there are some things people should be aware of... The theory training was done well, it's largely completed on iPad but the instructor was present and always willing to help. I passed first time so no complaints. The quality of the practical driving lessons was good I couldn't ask more from my instructor Nadim, great guy. There's ~20 hours of driving throughout the week, as contracted. I was already going into the week with ~10 hours lessons under my belt. By the end of the course I had completed a couple of test routes but had failed 2/3 of them. In all honesty, I wasn't really ready to pass my test after 5 days. I think most will need more lessons, which means more money. I did not get my test booked in until a YEAR after my course... (I was told before booking it would be a matter of weeks and 5days had links with the DVLA to speed up the process). I was assured by 5days that they were doing everything they could to expediate my test date. Although I only received one email as an update over the entire 12 months, shocking given the price point. Communication from them was generally poor. They said the delay was due to the COVID backlog the DVLA are facing... but 12 months... really?! Be aware, there is nothing in the 5days contract that covers you for this delay besides the 1 hour lesson before your test. Unsurprisingly I needed to fork out additional money on top of the £1400 I'd already spent to pay for lessons in order to improve my driving and relearn the things I'd forgotten over the 12 months... I ended up spending well over £2000. I passed first time in Feb 2024 a full 13 months after my course. Upon reflection, there is little benefit to a 5days course. You will end up spending more and it will take just as long to get passed anyway given the backlog. Better off just doing lessons normally and booking your test in advance. Again my instructor Nadim, was fantastic... wish him and his family well. 3/5 - Good teaching but poor transparency and communication from 5days on the testing climate.

Negative experience: One year one and time for update. Absolutely amazing news my partner has passed her test second time. With absolutely zero In put from 5 day after she failed first time round and was told she would not get any refresher lessons. So that is another scam to what's advertised. 5day great at taking your money and not so great at actually following through with what's promised. Terrible service, terrible after care, terrible customer service. I feel sorry for the people that have saved up and not seen or followed the reviews. Avoid. If I was able to give a zero I would. Absolutely 100% avoid. In the end I booked my own test after waiting 6 months from the end of the training 5 days. They swapped driver instructors around so didn't take test in same car learnt in. Driving instructor rude and very un friendly. After failing now been told no refresher lessons as advertised. So complete waste of money would have been better putting the money in my log burner to keep warm over winter. Be warned it's a total scam.

Negative experience: Absolute shambles!!! Had to pester them to get my theory booked… then done finally when came through. After this it took a month before they could look into booking practical lessons as admin had to do called put my theory test stuff through. After 4-5 attempts of booking practical lessons for a week I’ve been cancelled on 1st time the rest I’ve been booking on and then just not even told a instructor isn’t turning up which has made me book 4-5 weeks off work for no reason so that is a absolute joke. Do not use this company at all if possible I wish I could give 0 stars will be claiming my money back asap these people are an utter joke. Not once do they let you know how it’s going or of cancellation. Requested a callback 2 hours ago and was told I’d get a call in a hour… 2 hours later still waiting for this call…. Shambles of a company!!!!!!!

Negative experience: NO STAR DESERVED, I enrolled in the driving crash course in August with the understanding that I would be taking my test at the end of September. Unfortunately, it is now November, and the test has not taken place, which is contrary to the information provided during the sign-up process. This delay has caused considerable inconvenience and has disrupted my plans. I was counting on completing the course within the initially promised timeframe. Additionally, my attempts to seek clarification and updates through customer service have been less than satisfactory. As a foreign National , I have consistently encountered rudeness during phone conversations, which has been both surprising and disappointing. I urge the necessary steps to be taken to expedite the scheduling of my test, and I hope for an improvement in the customer service experience for all participants. Clear communication and respectful interactions are vital for ensuring a positive experience for everyone involved.