Swansea Harley-Davidson

Fantastic experience: Great showroom with professional staff

Positive experience: Place to be if you like Hogs

Fantastic experience: Thankyou for an excellent service from.parts dept ordered oil and filter for my fxcwc delivered as said so nice to speak to someone who does what it says on the tin forgot his name in parts but will be ordering again for primary and transmission fluids thank you very much

Fantastic experience: Just had a fault repaired under warranty. First class service, very friendly staff. Very quick turnaround Recommended.

Fantastic experience: Dan the Man (parts), thank you for your informative knowledge and advise. I have engaged with Swansea HD dealership several times over the years and always left with a question - Why aren't all other HD dealers this helpful? Keep up the good work guys.

Fantastic experience: It's really helpful, but the workshop is mega busy. ....I think that they need more technicians

Fantastic experience: The sales staff appear very friendly, and always willing to help.

Positive experience: Open night. Very good

Fantastic experience: Had some first class service from Harley Swansea this week, thanks so much to the guy in the service dept, life saver!!

Positive experience: The cafe was closed as they are changing it to a kawasaki showroom I believe. Great food from food wagon outside but extremely slow, perhaps because they are new at it.

Fantastic experience: Frendly staff, always up for some banter, great selection of old and new bikes

Fantastic experience: Good selection of new and used bikes, great advice.

Fantastic experience: Brilliant service I have limited movement in my hips so found the right bike for me plus advised foreward controls

Fantastic experience: Good dealership with a wide variety of dealership t-shirts available

Fantastic experience: A well stocked store with very helpful staff.

Fantastic experience: Just took delivery of my streetbob a enjoyable experience Ian was spot on highly recommend

Fantastic experience: The team was great when I bought a Harley Camelot helmet. It was their last one, so gave me a good deal along with a pair of Harley Davidson summer leather gloves. Everything arrived in one day and no damage. Cheers

Negative experience: Rang Harley Davidson and requested a price on the following for a 72 plate 114 street Bob bought brand new from HD Swansea 1) 5K service 2) Fitting an alarm sound component 3) price on 2 tyres front and back 4) price on fitting too All this not going to be cheap ? This was Thursday 25/01/24 and I am still waiting for a quote , I will say I missed a couple of calls as I drive bussed throughout the day but even in my breaks I've tried to ring back and no answers. Even spoke to the main man there who said he would email them in service. Still there is no contact SO BEST I LOOK FOR ALTERNATIVE ARRANGEMENTS !!!!! SHAMEFUL HD !!!

Fantastic experience: What a place to visit if you're into your bikes, cafe is value for money and no pressure salesman.

Fantastic experience: Always helpful

Negative experience: My brand new Harley davidson fatboy, It started off being my dream bike but soon turned into my nightmare. After 6 months of owning it the front folks corroded and so did the air filter, engine light kept coming on, bare in mind I only rode this bike out in the rain twice since I bought it and it was always dry stored in a heated garage. Harley davidson refused to change the folks originally, so I had to go through the finance company black horse. Once black horse sent out a none biased investigator, so not on Harleys side or mine or black horse, the gentleman agreed it was a manufacturing defect and then after nearly 6 months of back and forth and going through absolute hell with harley they finally gave in to black horse and agreed to change the folks. I honestly felt I wasn't helped or looked after as a customer. You'd think that when you spend 20-50k on these bikes you would get good customer service. My opinion of harley davidson now after owning one, is you're 100% just buying for the name and in no way buying quality or customer service, I'm really gutted to be honest because I absolutely loved the bike to start with. Harley davidson swansea did however grant me a free service for all the troubles I went through, for that I am grateful.

Negative experience: Staff in the service office need some customer service training ASAP! Stood there for a good few minutes before anyone could be bothered coming over to see what I wanted, despite nobody being on the phone, dealing with another customer or looking particularly busy. Had been booked in for a service on my Harley about 4 weeks previously. Same total lack of reaction or recognition or even acknowledgement of my presence when I came back a few hours later to pick it up. After paying the exorbitant cost I left thinking I'd try my luck anywhere else for the next service! Workshop staff very helpful and pleasant I must say and the shop itself I cannot fault.

Fantastic experience: Thank you Ian and staff at swansea Harley-Davidson for your very professional service on buying my new bike

Positive experience: Good stock, ive bought my last to Harleys there, the harley clothing etc is expensive

Negative experience: Beware of online shopping with these guys they take your money and you get nothing for it not to be trusted

Fantastic experience: Really nice showroom

Fantastic experience: As always excellent service and customer care by Ian, Dan & Chris and the rest of the team at Harley Davidson Swansea, I would highly recommend them for their service and knowledge A+

Fantastic experience: Hadn't planned on visiting due to the weather, but arrived (soaked) on an event day, glad I did, saved over £300 on kit. Helpful staff even on a mental busy day.

Fantastic experience: Awesome selection of bikes and kit - will buy from them again!

Fantastic experience: a good showroom presentation, pleasant staff, but would have been cheaper to get my parts posted via ebay rather than a 5hr round trip, plenty of potholes on m4 to slalom on route.

Fantastic experience: Had the pert I needed in stock and price matched it

Fantastic experience: Helpful place

Positive experience: Huge breakfast. We'll presented. I like this place because there is no WiFi. People actually chat.

Fantastic experience: Awesome bike shop

Positive experience: Went in to get parts for my sportster and bought a 114 street bob! Now I've got 2 Harleys at 66 yrs old,

Negative experience: Purchased item from their eBay store. Never delivered and made out to be liar when I had been conned. Really poor

Positive experience: Very helpful and friendly staff

Negative experience: After sales is terrible avoid at all costs

Negative experience: Last place I'd go to buy a Harley ,never again .

Fantastic experience: highly recommended warm and friendly Big thanks to Ian for helping out . Well worth a visit

Negative experience: Lacking service... tried to get assistance, gave up in the end.

Negative experience: After sales service is none existent go elsewhere you've been warned

Fantastic experience: It always a pleasure to detail and ceramic coating customer motorbikes at Swansea Harley

Fantastic experience: Sprocket nut came loose while doing a trip in wales. Harley swansea helped with providing some tools and extra loctite I could use to torck it. Thx guys…!!!

Fantastic experience: Lovely range of Harley's

Fantastic experience: Great service, Dan on parts was really helpful, highly recommended.

Fantastic experience: One of if not the best dealer in the UK And I'm from up north

Fantastic experience: Helpful and friendly

Fantastic experience: Was only visiting. Had brekkie here and the value for money compared to other places, was excellent.

Fantastic experience: Great Place to visit very friendly Staff .

Fantastic experience: Friendly staff , great place to browse or to buy.... plus a cafe to decide on your purchase

Fantastic experience: Great service once again , only needed a small gasket ,ordering was no problem, and arrived the next day 10 /10 , appreciate the service .

Fantastic experience: Excellent mail order service for parts, very helpful, I have used them many times.

Fantastic experience: Helpful people

Fantastic experience: Good people and a great cafe

Positive experience: Top venue for any bike enthusiast to visit.

Fantastic experience: Great shop with Cafe, cafe is fair priced absolutely amazing staff can't fault the service. Shop has a good variety and a really good clothing department upstairs.

Positive experience: Great breakfast at the cafe. Well worth a visit if down in South Wales.

Positive experience: Friendly staff

Negative experience: Whilst touring in Wales my CVO developed an engine fault that cleared quickly but left the engine management light on. As the bike is still in warranty my dealer advised me to take the bike to the nearest dealer to get their engineer to check it out on their diagnostic machine. So today I drove 95 miles to Swansea HD only to be told that they were too busy to even look at the bike for a week and a half, even though it’s a quick job to hook it up to the computer and probably clear the fault the service desk were adamant they wouldn’t help. Now I know that maybe I should have called in advance but every dealer in the UK that I have visited would have at least taken 10 minutes to have a quick look, especially as you were a visitor from another dealer, clearly not at Swansea. Hey ho, another 95 mile ride back to Snowdonia and hopefully the bike will last until I get home.

Fantastic experience: 2 lovely hours spent here on honeymoon

Negative experience: Worst Hayley Davidson store I've been to for customer service and I've been around The world to various stores

Positive experience: A bit pricey for me but some nice bikes.

Fantastic experience: Clean and spacious, great staff always welcoming.

Fantastic experience: The wife is nearly there, another week and I'll get the nod to get one.

Positive experience: Would be good if there was a better selection of ladies motorcycle clothing.Great barber

Negative experience: Useless if you don't own or want to buy a twin cam

Fantastic experience: Well stocked great cafe and great run down the valleys

Fantastic experience: Great customer service, especially from Mike at the parts ( Harley) counter

Fantastic experience: Excellent people to do business with much happy Ness!!!!!!!!!!!

Fantastic experience: Great service from Mike in Parts/Accessory Dep't. Friendly and efficient with prompt delivery of my purchase. Many thanks!

Fantastic experience: Bikes are just stunning and one of the reps there was very polite and very knowledgeable

Fantastic experience: Had a fantastic experience, went in to buy Xmas presents told the lady who's name Beth, what I was looking for and was also kind enough to make some suggestions, can't recommend her enough,even wrapped them for us

Negative experience: Made a call to the parts department for a couple of small spares for my bike, the parts person was not available (busy with another customer I was informed), however the person I spoke to took down my details phone number etc and assured me that they'd call me back ASAP, I'm still waiting after 3 days, perhaps my order wouldn't have been big enough to make it worthwhile

Fantastic experience: Amazing shop way bigger then you think Wounderfull people and a great little cafe

Fantastic experience: Good service from Ian. Purchased a Harley Davidson 2020 Streetbob.

Fantastic experience: Always a good place to take a ride too

Fantastic experience: Loved it

Fantastic experience: Friendliest bike shop around! First class customer service every time, can't praise them highly enough. Always worth the ride from Gloucester ️

Fantastic experience: Nice relaxed atmosphere chilled friendly and help full Ian thanks for your help

Fantastic experience: Great very friendly and helpful told me all I wanted to know and gave me a fair price for my bike five star.

Fantastic experience: I would like to thank Pat Ian and Beth at Harley-Davidson swansea for making me welcome and giving me all the info on my first purchase of a New Harley-Davidson Breakout. Thank You All

Fantastic experience: Very Helpful and polite I had some great advice and they had plenty of time for me

Negative experience: Misguided about deposit returns Salesman ensures that the company would be customer friendly with requests to refund my deposit but reality was far different. Had to apply much pressure and settled for a partial refund, they didn’t even want to issue a credit note for the balance I lost. Be wary of empty promises from this company. On the plus side initially they offered a good price.

Fantastic experience: Just bought a few items over the phone, so helpful and very good prices. Posted quickly! Would recommend

Fantastic experience: Could do with a few more Vespa's

Fantastic experience: the guys here a awesome friendly, knowledgeable and non pushy in terms of sales well worth a visit and a chat 10/10

Fantastic experience: Nice people ,good friendly atmosphere. Nice bikes on display.

Fantastic experience: Top stores and great breakfast

Fantastic experience: great service, homewelcoming environment. Nice and friendly people.

Fantastic experience: 5 Star service!

Fantastic experience: Great shop. Big selection. Highly recommend!!!!

Fantastic experience: Best value for money breakfast in the area in my opinion.

Positive experience: Very helpful

Negative experience: Ordered parts, brand new for stage 4, parts came with corosion and machining faults, not expected at all. Only parts employee that I trusted sorted it but alas he no longer works there so who knows what will happen now. Once they've sold you a bike they don't offer any kind of aftersales and they will hold parts back that are rightfully yours unless you kick up. Overpriced labour charges for mechanics who don't even now the right tools to use, friend had a nut rounded off because of incorrect tools used whilst in workshop and they tried to pass blame to him and deny all knowledge. My advice go further afield to a better run dealership, this one has clearly lost touch.

Positive experience: 1 stop shop for all bike related merch

Fantastic experience: just wish I could have one

Fantastic experience: Brilliant place to go and spend some time if you like strong engines

Fantastic experience: Great selection of bikes and gear. Fab service and staff, thank you.

Fantastic experience: I purchased fxrg boots from ebay (Swansea HD ) superb quick delivery and a great price. Thankyou Swansea HD .....